Hybrid Platform Operations & Reliability Director

Publicis Groupe Holdings B.V; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits package

Endless opportunities for career advancement

Hybrid working opportunities

Job summary

A leading global marketing technology company is seeking a System and Platform Operations Director to provide technical leadership for the support and stability of production systems. The role focuses on ensuring a premium customer support experience and requires managing the Platform Operations Team while collaborating closely with engineering and product teams. Ideal candidates should have strong expertise in site reliability engineering, incident management, and cloud services, with excellent communication skills.

Qualifications

• 5+ years of hands-on experience in Site Reliability focused positions.
• Strong knowledge of containerization technologies like Docker and Kubernetes.
• Expertise in ITSM principles and Service Delivery strategies.

Responsibilities

• Manage the Platform Operation Team for production systems reliability and stability.
• Implement proactive solutions for incident detection, response, and remediation.
• Ensure high-level support and system availability through IT Service Management processes.

Skills

Site Reliability Engineering

Containerization (Docker, Kubernetes)

Infrastructure as Code (Terraform)

Scripting Languages (Java, Golang, Python)

Monitoring Tools (DataDog, Prometheus)

Database Management (PostgreSQL, Bigtable)

API and Microservices Architecture

ITSM Principles

Cloud Services

Education

Bachelor’s degree or equivalent

Job description

A leading global marketing technology company is seeking a System and Platform Operations Director to provide technical leadership for the support and stability of production systems. The role focuses on ensuring a premium customer support experience and requires managing the Platform Operations Team while collaborating closely with engineering and product teams. Ideal candidates should have strong expertise in site reliability engineering, incident management, and cloud services, with excellent communication skills.