SRE Director — AI-Driven Reliability & Scale

EPAM Systems; Greater London; Hybrid; GBP 180,000 - 240,000; Full time

Benefits offered by this job

ESPP

Life Assurance

Income protection

Critical illness cover

Private medical

Dental care

Employee Assistance Program

Pension plan

Cyclescheme

Techscheme

Season ticket loans

Free Wednesday lunch in-office

On-site massages

Regular social events

In-house training and certifications

Discretionary annual bonus program

Long-Term Incentive (LTI) Program

Job summary

EPAM Systems in London, United Kingdom, is seeking a Director of Site Reliability Engineering to lead a global SRE organization in a hybrid work setting. The role focuses on reliability, operational excellence, and governance across mission‑critical platforms, with an emphasis on AI‑enabled automation and improving engineering standards.

The successful candidate will drive resilience, define KPIs, and collaborate across product, platform, operations, and security teams to embed reliability

Qualifications

• Strong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environments.
• Expertise in observability platforms, troubleshooting distributed systems, and telemetry‑driven insights.
• Hands‑on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices.
• Deep understanding of incident management processes, ITSM standards, and ITIL principles.
• Knowledge of resilience design patterns, high availability, and fault‑tolerant architectures.
• Familiarity with AI/ML‑driven approaches for operational efficiency and system reliability.
• Ability to lead transformation, influence across teams, and foster continuous improvement in culture.

Responsibilities

• Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment
• Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices
• Define and monitor KPIs for system reliability, performance, and operational efficiency
• Advance automation, Infrastructure as Code approaches, and promote self‑healing systems using AI/ML techniques
• Develop robust incident management frameworks and lead major incident response activities for critical systems
• Implement blameless postmortems and deliver systemic improvements across production environments
• Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems
• Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services
• Drive resilience strategies with highly available architectures and disaster recovery readiness
• Champion an automation‑first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes

Job description

EPAM Systems in London, United Kingdom, is seeking a Director of Site Reliability Engineering to lead a global SRE organization in a hybrid work setting. The role focuses on reliability, operational excellence, and governance across mission‑critical platforms, with an emphasis on AI‑enabled automation and improving engineering standards.

The successful candidate will drive resilience, define KPIs, and collaborate across product, platform, operations, and security teams to embed reliability