Director of Participant Interests & Responsible Gaming

Jobtailor; Watford; On-site; GBP 90,000 - 130,000; Full time

Job summary

Allwyn is seeking a senior leader to head Participant Interests, shaping strategy that safeguards players and supports commercial growth. You will drive regulatory compliance, customer insight and digital innovation while aligning with licence requirements and industry best practices.

You will partner with Product, Digital, Marketing and Commercial teams to design responsible customer experiences and lead cross‑functional governance, presenting clear reports to executives and the Gambling

Qualifications

• Proven track record of leading customer protection or consumer risk strategies using data and external best practice.
• Excellent understanding of consumer protection and the gaming industry.
• Experience developing strategies and presenting clear reports to executives.
• Involvement in meetings with senior management, including leading discussions.
• Ability to analyse data at a high level and manage projects.
• Knowledge of external benchmarks and stakeholder engagement.

Responsibilities

• Lead the Participant Interests strategy by combining regulatory excellence, customer insight, digital innovation and external best practice.
• Act as the organisation's expert on trends, regulation, responsible play and player wellbeing.
• Develop and embed Participant Interests strategy aligned to best practice.
• Partner with Product, Digital, Marketing and Commercial teams to design responsible customer experiences.
• Provide independent challenge to commercial teams balancing growth with protection obligations.
• Lead annual planning and development of the Participant Interests team.
• Line manage Senior Participant Interests Managers and ensure governance compliance.
• Prepare materials for Executives, Board and Gambling Commission.
• Deliver plans on time, to high quality and on budget.
• Ensure plans meet licence conditions and unlock growth opportunities.

Skills

Customer protection

Regulatory compliance

Data analysis

Stakeholder management

Project leadership

Strategic guidance

Job description

Allwyn is seeking a senior leader to head Participant Interests, shaping strategy that safeguards players and supports commercial growth. You will drive regulatory compliance, customer insight and digital innovation while aligning with licence requirements and industry best practices.

You will partner with Product, Digital, Marketing and Commercial teams to design responsible customer experiences and lead cross‑functional governance, presenting clear reports to executives and the Gambling