Head of Responsible Gaming & Participant Interests

Allwyn UK; Watford; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Company bonus scheme

Matched pension contributions up to 8.

26 days annual leave + 2 Life Days

Complimentary Private Medical

Life Assurance

Enhanced Maternity & Paternity leave

Wellness allowance

Discounted Health Assessments

Financial coaching

Job summary

Allwyn UK, a major lottery operator, is seeking a senior leader to Head the Participant Interests strategy. You will shape responsible play, partner with Product, Digital and Commercial teams, and ensure compliance with licensing requirements while driving growth opportunities and safeguarding player wellbeing.

The role involves high-level stakeholder engagement, data-driven decision making and leading a team of PI professionals in a fast-paced regulatory environment within the National Lottery

Qualifications

• Proven track record of leading customer protection or consumer risk strategies.
• Excellent understanding of consumer protection practices in gaming.
• Experience in developing strategies.
• Strong presentation and reporting skills.
• Experience with senior/exec meetings and creating persuasive arguments.
• Ability to analyse data at a high level.
• Experience leading projects.
• Knowledge of external benchmarks.
• Excellent stakeholder management skills.

Responsibilities

• Act as the organisation's expert on emerging external trends, regulation, responsible play, digital consumer protection and player wellbeing, translating insights into strategy and action.
• Develop and embed PI strategy and plans aligned to international best practice and doing “all we can”
• Partner with Product, Digital, Marketing and Commercial teams to design responsible-by-design customer experiences and identify opportunities that drive customer trust, engagement and sustainable growth.
• Provide independent challenge and strategic guidance to commercial teams, ensuring growth initiatives balance protection obligations and reputational risk
• Lead on the evaluation and improvement of the PI plan, aligned to overall strategy
• Work cross-functionally to embed PI initiatives and requirements aligned to overall strategy, and in alignment with licence requirements
• Lead the PI team’s annual planning process and strategic development
• Line manage the two Senior PI Managers, who are responsible for day-to-day delivery
• Ensure cross-functional projects are compliant with the Responsible Gaming Framework and strategy
• Prepare high quality materials for Exec-level forums, Board and Gambling Commission

Skills

Customer protection

Stakeholder management

Regulatory compliance

Strategy development

Data-driven decision making

Job description

Allwyn UK, a major lottery operator, is seeking a senior leader to Head the Participant Interests strategy. You will shape responsible play, partner with Product, Digital and Commercial teams, and ensure compliance with licensing requirements while driving growth opportunities and safeguarding player wellbeing.

The role involves high-level stakeholder engagement, data-driven decision making and leading a team of PI professionals in a fast-paced regulatory environment within the National Lottery