Director of Operations - Circle Health Group

Circle Health Group; Basingstoke; On-site; GBP 65,000 - 76,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Director of Operations to oversee non-clinical services at The Hampshire Clinic. This full-time role involves ensuring operational efficiency, leading teams, and enhancing patient experiences. The ideal candidate will possess strong leadership and financial management skills, with a commitment to service excellence and governance in a healthcare setting.

Benefits

25 days holiday + bank holidays

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Staff engagement hub with discounts

Wellbeing resources and services

Training and development opportunities

Qualifications

• Proven experience in senior operational management role in healthcare.
• Strong leadership and financial management expertise.

Responsibilities

• Lead delivery of non-clinical operational services.
• Engage with patients and consultants for service improvement.
• Ensure operational departments meet service levels and KPIs.

Skills

Leadership

Communication

Performance Management

Financial Management

Education

Degree Level Education

Postgraduate Leadership Qualification

Job description

Director of Operations - Circle Health Group

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Overview

Director of Operations
The Hampshire Clinic
37.5 Hours & Permanent
Salary: Up to £76,000.00 per year

(depending on level of experience, training and qualification)

The Hampshire Clinic is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Director of Operations to join their team of staff in the Senior Management department.

This is a full-time role for 37.5 hours a week with a flexible shift pattern.

Duties of This Role Include

• Lead the delivery of non-clinical operational services to ensure safe, efficient, and high-quality support to clinical functions.
• Engage with patients, consultants, and visitors to promote a positive experience and identify areas for service improvement.
• Maintain daily visible leadership across hospital departments and lead communication meetings to support collaboration and problem-solving.
• Ensure all operational departments meet service levels and KPIs, including NHS RTT 18-week standards.
• Oversee the effective use of labour and tools to drive efficiency, ensuring adherence to policies and best practices.
• Maintain a governance framework for non-clinical services, ensuring incidents and complaints are recorded and investigated.

Applicants Should Meet The Following Criteria

• Proven experience in a senior operational management role within healthcare or a similar regulated environment.
• Degree level education or postgraduate leadership qualification, or significant management experience with willingness to undertake leadership training.
• Strong leadership, communication, and performance management skills.
• Financial management expertise with an understanding of cost control and resource planning.
• Experience with governance frameworks, health and safety, incident and complaint management.
• Ability to work flexibly, including participation in on-call duties.

Salary & Benefits

• 25 days holiday + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme
• Friends & Family Hospital Discounts
• Family Friendly policies including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with discounts and rewards
• Wellbeing resources and services
• Employee recognition programmes
• Training and development opportunities

Circle Health Group is committed to diversity and inclusion, aiming to create an environment where colleagues can thrive and grow. We value diverse experiences, backgrounds, and skills, and strive to be selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative.

Learn more about our philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Healthcare
• Industries: Hospitals and Healthcare