Director of Cabin Services

VOLUXIS; Farnborough; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the aviation sector is seeking a Director of Cabin Services to oversee inflight operations, ensuring premium customer experiences and safety compliance. The role involves strategic leadership, team management, and cross-functional collaboration to enhance service delivery.

Benefits

Holiday entitlement increases with service

Promotion and career development opportunities

Cycle to work scheme

Access to benefits hub with discounts

Qualifications

• 10+ years of experience in inflight services in Corporate Aviation.
• 5+ years in a leadership role.

Responsibilities

• Oversee inflight cabin operations and flight attendant performance.
• Collaborate with marketing to enhance inflight service experience.

Skills

Leadership

Customer Service

Communication

Job description

VOLUXIS Farnborough, England, United Kingdom

Director of Cabin Services

VOLUXIS Farnborough, England, United Kingdom

5 days ago Be among the first 25 applicants

Direct message the job poster from VOLUXIS

Global Head of Recruitment @ Air Charter Service | CIPD

Director of Cabin Services

FARNBOROUGH

The Director of Cabin Services is responsible for overseeing and leading all aspects of inflight cabin operations, including flight attendant performance, customer service delivery, safety compliance, onboard service programs, and crew management.

This is a Board Levcl leadership role ensuring Voluxis present and maintain a premium customer experience while maintaining strict adherence to safety and regulatory standards.

VOLUXIS a well-established VIP/ Corporate Jet AOC Operator who currently manage a mixed fleet of business jets offering a tailored service to our customers who may be travelling for business or leisure. We are looking for someone to join our team who is commercially astute, however puts safety as a central focus of everything we do and knows how to work effectively as part of a team. This is a great opportunity to join a team who are passionate not only about aviation but the continued growth of our business.

The role includes:

• Strategic Leadership: Develop and execute strategies to enhance the inflight service experience, aligning with the Voluxis brand and customer service goals.
• Cabin Crew Management: Lead, mentor, and support the team of UK and none UK based flight attendants, including employed and freelance contractors, oversight of recruitment process and selection, training, performance management, and employee engagement initiative.
• Customer Experience: Collaborate with marketing and service design teams to refine and standardizing inflight service offerings, ensuring consistency and excellence in customer experience, lead continuous improvement initiatives.
• Cross-functional Collaboration: Work closely with Aircraft Managers, Operations and the Charter Team to ensure seamless end-to-end service delivery.
• Supplier Management: Work closely with third part suppliers for customer needs, continuous improvement and innovations whilst ensuring specific budgetary requirements are observed
• 10+ years of experience in inflight services in Corporate Aviation, including 5+ years in a leadership role
• Proven track record of high end customer delivery focused teams
• Strong and effective communications skills and standards focus
• Ability to travel as required by the business and work flexible hour

Why VOLUXIS?

As a thank you for your hard work and for joining part of the Voluxis family we will provide you with the following:

• Holiday entitlement which increases with length of service
• Promotion and career development opportunities
• Cycle to work scheme
• Access to our benefits hub offering a range of discounts and more

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and General Business

• Industries

  Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Hospitality

Referrals increase your chances of interviewing at VOLUXIS by 2x

Sign in to set job alerts for “Director of Services” roles.

Reading, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 1 month ago

Director of Operations / School Business Manager

Hounslow, England, United Kingdom 4 days ago

Director of Operations - Circle Health Group

Reading, England, United Kingdom 2 weeks ago

Egham, England, United Kingdom 4 days ago

High Wycombe, England, United Kingdom £114,000.00-£114,000.00 1 month ago

International Supply Chain & Operations Director

Horsham, England, United Kingdom 5 days ago

Director Medical Information Operations - Global Role with a global pharmaceutical company - 16 month contract

Uxbridge, England, United Kingdom 3 weeks ago

Director, OMC Operations & Channel Execution Excellence

Uxbridge, England, United Kingdom 2 weeks ago

Greenford, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 1 week ago

Maidenhead, England, United Kingdom 2 months ago

Guildford, England, United Kingdom 2 weeks ago

Guildford, England, United Kingdom 2 weeks ago

Uxbridge, England, United Kingdom 3 weeks ago

Operations Director (Demolition, Enabling & Remediation Works)

Eversley, England, United Kingdom 3 weeks ago

Maidenhead, England, United Kingdom 3 weeks ago

Maidenhead, England, United Kingdom 3 days ago

Surrey, England, United Kingdom 1 week ago

Reading, England, United Kingdom 1 week ago

Associate Lead to Cash Governance Director

Reading, England, United Kingdom 2 weeks ago

Deputy Director for Environmental Markets & Regulation - 30904

Reading, England, United Kingdom 19 minutes ago

Reading, England, United Kingdom 2 days ago

Deputy Director for Environmental Markets & Regulation - 30904

Sunbury-On-Thames, England, United Kingdom 19 minutes ago

Deputy Director for Environmental Markets & Regulation - 30904

Leigh, England, United Kingdom 19 minutes ago

Surrey, England, United Kingdom 1 week ago

Surrey, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 1 week ago

Surrey, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.