Director of Operations

Nuffield Health Guildford Hospital; Exeter; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Exeter Hospital is seeking a Director of Operations to lead non-clinical services, support the Hospital Director, and drive performance. You will oversee business development, facilities, admin, and governance to deliver outstanding patient care and financial results.

As part of the Exeter Senior Management Team, you will shape service strategy, manage budgets, and mentor teams while maintaining a culture of customer-first excellence across the hospital.

Qualifications

• Significant commercial experience in a hospital setting.
• Strong influencing and stakeholder management capabilities.
• Experience with financial management and budgeting processes.
• Proven track record in project management and service delivery.
• Experience managing outsourced services and vendors.

Responsibilities

• Support the Hospital Director and Senior Management to drive performance beyond targets.
• Provide clear leadership for hospital services aligned with strategic goals.
• Share best practices and drive efficient ways of working across the site.
• Manage budgets and provide timely management information.
• Shape local pricing strategies to stay competitive and sustainable.
• Deliver patient pathways with high levels of customer service and outcomes.

Skills

Commercial hospital exp

Influencing skills

Financial management

Project management

Vendor management

Job description

Director of Operations Exeter Hospital | Operations Management | Full Time | Permanent Competitive salary depending on experience + Bonus Full time – Must be flexible with working hours Nuffield Health is Britain’s largest Healthcare Charity.

If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation?

It is now easier than ever to find out about job opportunities across Nuffield Health. Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health. We want you invested in us for the long term, and we’ll offer you an abundance of interesting and varied roles. You may want to consider stepping into something completely new to give you the fresh challenge you’ve been seeking. Where possible, please make sure you have had a conversation with your current manager about applying for this role.

As an integral part of Exeter Senior Management Team, you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders.

Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery.

As Director of Operations, you will:

• Support the Hospital Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets
• Provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals
• Share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
• Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
• Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
• Deliver a patient pathway that ensure high levels of customer service to all patients
• Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan
• To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.
• Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
• Coach, mentor and role model a ‘Customer First’ culture.

As Director of Operations, you will need to have:

• Significant, provencommercialexperience ideally in a hospital setting
• Strong influencing skills
• Financial management experience and analytical skills
• Experience of managing outsourced services
• Project management experience
• Helping you feel good.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what’s important to you.

Nuffield Health Exeter Hospital

At Exeter Nuffield hospital is based next to the RD&E hospital in Wonford, Exeter.

The hospital has 2 theatres, as well as a hybrid cardiac catheter laboratory/theatre and an Endoscopy suite. There are two ward areas: an inpatient area with 21 beds and a cardiology day case ward with 12 beds. We also have a busy outpatient department, pharmacy, physiotherapy, and radiology department including an MRI scanner. We specialise in elective orthopaedic and spinal surgery, cardiology including invasive procedures, general surgery, plastics and cosmetic surgery, ENT, and gynaecology. The Hospital has 2 MAKO robots that undertakes some of the joint replacement surgery which we have become well known for in this field of surgery.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.