Director Of Operations

Nuffield Health Guildford Hospital; Brighton; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Free private healthcare

Gym membership

Cycle to work scheme

Job summary

Nuffield Health Brighton Hospital is seeking a Director of Operations to lead non-clinical services, drive service excellence, and help deliver the charity's broader strategy at Brighton. You will oversee budget management, financial planning and performance, manage outsourced services, and shape local pricing and patient pathways.

You will foster cross-functional collaboration, coach teams, and embed a Customer First culture across the hospital to achieve growth and high-quality care, and

Qualifications

• Significant, proven commercial experience.
• Strong influencing skills to drive change across non-clinical services.
• Financial management experience with analytical capabilities.
• Experience of managing outsourced services and complex contracts.

Responsibilities

• Support the Health Systems Director and Director of Clinical Services to lead the Hospital and ensure performance exceeds targets.
• Provide clear leadership for services within the organisation aligned to strategic goals.
• Share knowledge and best practices across the site and with other Nuffield Health hospitals.
• Budget management with accountability for budgets and timely management information.
• Contribute to local self-pay pricing strategy to remain competitive.
• Deliver patient pathways with high levels of customer service.

Skills

Commercial experience

Influencing skills

Financial management

Analytical skills

Outsourced services

Project management

Job description

Director of Operations Brighton Hospital

Full Time | Permanent | Up to £80,000.00 Per Annum | 37.5 hours per week

Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation? As an integral part of Brighton’s Senior Management Team you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders. Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery.

As Director of Operations you will:

• Support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets
• Provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals
• Share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
• Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
• Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
• Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
• Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan
• To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.
• Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
• Coach, mentor and role model a 'Customer First' culture.

To fulfill the role you will need to have:

• Significant, proven commercial experience
• Strong influencing skills
• Financial management experience and analytical skills
• Experience of managing outsourced services
• Project management experience

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• Free private healthcare
• Gym membership
• Cycle to work scheme

We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, 3 operating theatres plus 1 endoscopy theatre. Other facilities include physiotherapy and a diagnostic department.

Join Nuffield Health and create the future you want, today. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.