Luxury Golf Resort Operations Leader

Brocket Hall Holding Limited; Welwyn Garden City; Sur place; GBP 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Base salary £65,000-£75,000

Performance bonus up to 15%

Company pension

Free onsite parking

Employee benefits

Professional development

Résumé du poste

Brocket Hall is seeking a hands-on General Manager - Operations to lead the day-to-day delivery of our golf, hospitality and country-estate operations.

Reporting directly to the Chairman, this role has overall operational responsibility for two championship golf courses, golf operations, food and beverage, kitchens, events delivery, reception, guest accommodation, housekeeping, estate presentation, engineering, property maintenance and health and safety.

Qualifications

• Senior operational leadership experience in golf resort or luxury hospitality.
• Experience leading multiple department heads and building accountability across teams.
• Strong English communication; ability to engage members, guests and stakeholders.
• Knowledge of health and safety, food safety, licensing and facilities management.
• Experience with rostering, labour deployment and budgeting.

Responsabilités

• Lead and coordinate the operational department heads and their teams.
• Convert confirmed weddings, golf days, corporate events and accommodation bookings into well-planned operational delivery.
• Own service standards, daily briefings, duty management, staffing efficiency and complaint resolution.
• Ensure effective working relationships between Pro Shop and bookings, outdoor golf operations, course maintenance, food and beverage, kitchens, reception, housekeeping and engineering.
• Manage departmental performance and expenditure within approved budgets.
• Maintain strong controls across health and safety, food safety, licensing, fire safety, contractor management and operational compliance.
• Produce concise weekly reporting covering service, staffing, facilities, complaints, risks and agreed actions.

Connaissances

Operational leadership

Golf resort operations

Hospitality management

Budget management

Staffing & scheduling

Health & safety

English communication

Leadership presence

Outils

Intelligent Golf

Guestline

Planday

Description du poste

Brocket Hall is seeking a hands-on General Manager - Operations to lead the day-to-day delivery of our golf, hospitality and country-estate operations.

Reporting directly to the Chairman, this role has overall operational responsibility for two championship golf courses, golf operations, food and beverage, kitchens, events delivery, reception, guest accommodation, housekeeping, estate presentation, engineering, property maintenance and health and safety.