Director of Managed Services — Growth & P&L Leader

Nextech Group; England; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

Performance-related bonus

Job summary

Nextech Group is seeking a Director of Managed Services to lead its B2B MSP division in Surrey. This senior role offers strategic responsibility across P&L, service delivery, and growth initiatives, with autonomy to shape the business.

You will manage a high-performing team, drive new logos, deepen existing relationships, and oversee Microsoft/Azure-led services and cyber security offerings, with a performance-based bonus and Board-level exposure.

Qualifications

• Senior leadership experience within an MSP environment.
• Ownership of a full P&L.
• Understanding of revenue, gross margin, EBITDA and profitability.
• Knowledge of Microsoft, Azure, cloud, cyber security and recurring managed services.
• Track record of winning new business and retaining customers.
• Leadership across a wider managed services operation.
• Data-led decision-making.
• Ability to communicate confidently with employees, customers and Board-level stakeholders.
• Experience as Director, Divisional Director, General Manager or senior operational leadership within an MSP is relevant.
• Experience managing Microsoft partner programmes would be advantageous.

Responsibilities

• Set and deliver the divisional strategy, translating wider business objectives into a practical growth and performance plan.
• Take full ownership of the P&L, including revenue, margin, net profit, budgeting and forecasting.
• Lead both managed services and professional services operations.
• Drive new-logo acquisition while developing strategic relationships across the existing customer base.
• Identify opportunities to introduce managed services to customers across the wider group.
• Oversee Microsoft-focused and Azure-led managed services, alongside the continued development of the cyber security offering.
• Ensure consistently high standards of customer service, delivery and retention.
• Maintain strong contract economics by addressing margin leakage and excessive support costs.
• Use service, ticket-response and customer data to improve productivity, accountability and service levels.
• Recruit, develop and motivate a high-performing team with clear commercial and operational responsibilities.
• Act as the senior face of the division with customers, employees and Board-level stakeholders.

Skills

Senior MSP leadership

P&L ownership

Microsoft Azure

Cyber security

New business growth

Customer retention

Data-driven decision making

Stakeholder communication

MSP leadership across operations

Job description

Nextech Group is seeking a Director of Managed Services to lead its B2B MSP division in Surrey. This senior role offers strategic responsibility across P&L, service delivery, and growth initiatives, with autonomy to shape the business.

You will manage a high-performing team, drive new logos, deepen existing relationships, and oversee Microsoft/Azure-led services and cyber security offerings, with a performance-based bonus and Board-level exposure.