Director of Enterprise Capacity & Forecasting

Mastercard Inc.; Dunstable; On-site; GBP 120,000 - 150,000; Full time

Job summary

Mastercard is seeking a Director of Capacity Management to establish and lead an enterprise approach to capacity and capability planning. This senior role connects portfolio demand with workforce capacity and guides Executive decisions on priorities, recruitment, outsourcing and specialist deployment.

You will shape an enterprise view of skills and capacities, forecast needs 12–36 months out, and build governance, data and tooling to deliver a trusted capacity view across Technology, Product,

Qualifications

• Senior leadership experience in enterprise capacity, portfolio, resource or strategic workforce planning within a complex technology or transformation environment.
• Experience designing or significantly developing an enterprise-scale capacity or demand-planning framework.
• Strong understanding of how portfolio demand, delivery capacity, skills and workforce planning interact.
• Experience forecasting demand and capacity and using scenario analysis to support investment or prioritisation decisions.
• Experience working within Agile delivery environments, with an understanding of SAFe and/or Lean Portfolio Management principles.
• A track record of turning complex data into clear recommendations for Executive-level stakeholders.
• Strong influencing and communication skills, with the ability to build alignment across multiple functions and senior stakeholder groups.

Responsibilities

• Establish and lead a consistent enterprise approach to capacity planning across Technology, Product, Operations and supporting functions.
• Create a trusted, organisation-wide view of capacity, capability and resource availability.
• Develop capacity forecasts across a rolling 12–36 month horizon, aligned to portfolio roadmap and strategic priorities.
• Establish the standards, governance and processes that enable sustainable capacity management.

Skills

Senior leadership

Capacity planning

Portfolio planning

Resource planning

Strategic workforce planning

Forecasting

Scenario analysis

Agile

SAFe

Lean Portfolio Management

Data-to-insights

Influencing

Communication

Tools

Power BI

SQL

Power Platform

Job description

Mastercard is seeking a Director of Capacity Management to establish and lead an enterprise approach to capacity and capability planning. This senior role connects portfolio demand with workforce capacity and guides Executive decisions on priorities, recruitment, outsourcing and specialist deployment.

You will shape an enterprise view of skills and capacities, forecast needs 12–36 months out, and build governance, data and tooling to deliver a trusted capacity view across Technology, Product,