Creative Operations Lead: Resource Planning & Workflow

Mastercard Inc.; Hayes End; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mastercard is seeking a seasoned Creative Operations & Resource Planning Manager to lead resource planning, traffic management and operational excellence across our in-house creative team. You will shape capacity planning, intake processes and project assignment to align with brand priorities and faster delivery.

You will measure AI-driven efficiencies, monitor utilisation and throughput, identify workflow improvements and partner with project managers to maintain visibility of priorities and

Qualifications

• Experience in resource management and creative operations within an agency or in-house creative environment.
• Proven experience managing creative team capacity and workflow planning.
• Strong stakeholder management and communication skills.
• Experience with project/workflow platforms (Workfront, Asana, Monday.com, Jira).
• Ability to analyse operational data and develop meaningful performance reporting.
• Understanding of AI-enabled creative tools and productivity gains.
• Highly organised, collaborative and solutions oriented.

Responsibilities

• Manage resource allocation and capacity planning across design, content, video and digital projects.
• Own work intake, prioritisation and project assignment processes.
• Monitor workloads, identify resource gaps and proactively resolve delivery risks.
• Partner with stakeholders to align business demand with team capacity.
• Track and report on key operational metrics, including utilisation, throughput, delivery performance and SLAs.
• Measure and quantify AI-driven efficiencies within creative workflows.
• Identify process improvements that increase productivity, scalability and quality.
• Partner with our project management colleagues to maintain visibility of project status, priorities and team workloads.

Skills

Resource management

Creative operations

Stakeholder management

Data-driven reporting

AI-enabled tools understanding

Tools

Workfront

Asana

Monday.com

Jira

Job description

Mastercard is seeking a seasoned Creative Operations & Resource Planning Manager to lead resource planning, traffic management and operational excellence across our in-house creative team. You will shape capacity planning, intake processes and project assignment to align with brand priorities and faster delivery.

You will measure AI-driven efficiencies, monitor utilisation and throughput, identify workflow improvements and partner with project managers to maintain visibility of priorities and