Head of Enterprise Capacity & Strategic Forecasting

Mastercard Inc.; Hayes End; On-site; GBP 120,000 - 160,000; Full time

Job summary

Mastercard Inc. in the United Kingdom seeks a Director of Capacity Management to establish and lead an enterprise approach to capacity and capability planning across Technology, Product, Operations and supporting functions.

You will create an organisation-wide view of capacity, forecast demand over 12–36 months, set governance, and shape workforce decisions in partnership with HR and senior leadership to align with strategic priorities.

Qualifications

• Senior leadership experience in enterprise capacity, portfolio, resource or strategic workforce planning within a complex technology or transformation environment.
• Experience designing or significantly developing an enterprise-scale capacity or demand-planning framework.
• Strong understanding of how portfolio demand, delivery capacity, skills and workforce planning interact.
• Experience of forecasting demand and capacity and using scenario analysis to support investment or prioritisation decisions.
• Experience working within Agile delivery environments, with an understanding of SAFe and/or Lean Portfolio Management principles.

Responsibilities

• Establish and lead an enterprise capacity management capability across Technology, Product, Operations and supporting functions.
• Create an organisation-wide view of capacity, capability and resource availability.
• Develop capacity forecasts across a rolling 12–36 month horizon, aligned to portfolio roadmap and priorities.
• Establish governance and processes enabling sustainable capacity management across the organisation.
• Translate portfolio demand into resource and capability requirements; identify constraints and risks.
• Lead recruitment, redeployment, outsourcing and offshore capability discussions with senior stakeholders.
• Shape workforce decisions by identifying critical capability gaps and partnering with HR and Talent Acquisition.

Skills

Senior leadership

Enterprise capacity planning

Portfolio planning

Forecasting demand

Scenario analysis

Agile SAFe knowledge

Executive stakeholder management

Data to insight

Tools

Power BI

SQL

Power Platform

Job description

Mastercard Inc. in the United Kingdom seeks a Director of Capacity Management to establish and lead an enterprise approach to capacity and capability planning across Technology, Product, Operations and supporting functions.

You will create an organisation-wide view of capacity, forecast demand over 12–36 months, set governance, and shape workforce decisions in partnership with HR and senior leadership to align with strategic priorities.