Director of Deployment Strategy & Customer Success

Albatross; Greater London; Remote; GBP 117,000 - 142,000; Full time

Job summary

Albatross seeks a Deployment Strategist to scale its platform for enterprise customers across Europe. You own the post-signature lifecycle, from pilot to contract, renewal and growth, with seven-week live deployments and measurable lift.

You will build and lead the Deployment Strategist team, ensure the platform is used as designed, and drive expansions across marketplaces. Travel up to 30% and remote-ready in Europe.

Qualifications

• Experience deploying a SaaS or API into enterprise customers.
• Built a customer-facing deployment or solutions function from zero.
• Owned renewals and expansion for enterprise accounts.
• Led a technical, customer-facing team.

Responsibilities

• Own every customer relationship after signature as primary contact.
• Run pilots to a result: live A/B test in seven weeks and measurable uplift.
• Keep customers on the platform with design-driven configuration, not custom code.
• Own renewals and upsells across all primitives and marketplaces.
• Manage customer support through a single front door and fast responses.
• Hire, build and lead the Deployment Strategist team across Europe and the US.
• Turn customers into references via case studies and press coverage.

Skills

SaaS deployment

Enterprise experience

Team leadership

Technical background

A/B testing knowledge

Job description

Albatross seeks a Deployment Strategist to scale its platform for enterprise customers across Europe. You own the post-signature lifecycle, from pilot to contract, renewal and growth, with seven-week live deployments and measurable lift.

You will build and lead the Deployment Strategist team, ensure the platform is used as designed, and drive expansions across marketplaces. Travel up to 30% and remote-ready in Europe.