Director of Client Services

TN United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Director of Client Services for Europe. This role involves leading a high-performing team, ensuring client satisfaction, and driving growth across the region. The ideal candidate will have extensive experience in technical sales and client engagement, with a strong focus on strategic thinking and operational excellence. This position offers the opportunity to work closely with senior stakeholders and influence key business decisions.

Qualifications

• 10–20 years of experience in enterprise-level client engagement lifecycle.
• Proven success leading regional or international client-facing teams.

Responsibilities

• Lead and develop the Technical Account Management team in Europe.
• Own the client success strategy for key accounts across Europe.
• Act as an escalation point for complex technical or business-critical issues.

Skills

Client Engagement

Technical Account Management

Telecommunications

Strategic Thinking

Communication

Education

Bachelor's degree

Master's, MBA or international business education

Job description

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Description

Position at Ookla: As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.

You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end-to-end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.

Key Responsibilities

1. Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
2. Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
3. Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
4. Serve as a trusted advisor to senior client stakeholders, including Directors and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
5. Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
6. Represent client needs and regional insights within Ookla’s product development lifecycle.
7. Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
8. Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
9. Visualize and present data insights to highlight value and impact across customer use cases.

Qualifications

1. 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
2. Proven success leading regional or international client-facing teams, preferably in EMEA.
3. Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
4. Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
5. Adept in big data storytelling, using insights to drive value realization for clients.
6. Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
7. Familiarity with Ookla’s product offerings or similar technology-based platforms.
8. Ability to travel regularly across Europe to engage with clients.
9. Bachelor’s degree required; Master’s, MBA or international business education is a plus.