Director of Client Services

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a Client Services Director to spearhead client relationships and drive business development strategies. This pivotal role involves overseeing projects from concept to delivery while ensuring client satisfaction across various sectors including theatre and events. The ideal candidate will be a seasoned professional with a knack for relationship-building and a passion for delivering exceptional service. Join a collaborative and creative team environment where your contributions will shape the future of scenic production.

Benefits

Competitive salary

Performance bonus

Training and career development opportunities

Collaborative team environment

Qualifications

• Senior-level experience in client services, ideally in events or production.
• Ability to understand client needs and translate them into actionable strategies.

Responsibilities

• Lead and grow client relationships, ensuring long-term satisfaction.
• Identify and convert new business opportunities through strategic outreach.

Skills

Client Relationship Management

Business Development

Leadership

Communication Skills

Presentation Skills

Tools

CRM Systems

Job description

Social network you want to login/join with:

Client Services Director (Scenic Construction)

Reports to: Board of Directors

Location: South East London

A leading London-based scenic production company is seeking a Client Services Director to lead its client relationship and business development strategy. This newly created senior role will drive client satisfaction, account growth, and strategic outreach across theatre, events, exhibitions, and media sectors.

You’ll act as a key contact for both existing and prospective clients, overseeing projects from concept to delivery while collaborating with internal teams to ensure excellence at every stage. This is a pivotal leadership opportunity for someone who thrives on building relationships, identifying growth opportunities, and delivering value through outstanding service.

Key Responsibilities

• Lead and grow client relationships, ensuring long-term satisfaction and account development
• Identify and convert new business opportunities through networking and strategic outreach
• Oversee project delivery from a client perspective, acting as the internal advocate
• Develop detailed account plans and lead client meetings, proposals, and pitches
• Represent the company at trade shows and industry events
• Collaborate with internal teams to align delivery with client expectations
• Support and mentor colleagues in client-focused practices
• Gather feedback and implement improvements based on client insights
• Maximise client retention and growth through comprehensive client relationship strategies

What You’ll Bring

• Senior-level experience in client services, ideally in events, entertainment, or production
• Excellent communication, presentation, and relationship-building skills
• Strong leadership and business development experience
• Ability to understand client needs and translate them into action
• Comfortable working independently in a fast-paced, creative environment
• Familiarity with CRM systems and a data-informed approach to client strategy

What We Offer

• Competitive salary + performance bonus
• Training and career development opportunities
• A collaborative, inclusive, and creative team environment