Enable job alerts via email!

Director of Client Services

Ziff Davis

London

On-site

GBP 80,000 - 120,000

Full time

Yesterday

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading technology company is seeking a Director of Client Services to lead a high-performing team in Europe. The role involves driving client engagement and retention, collaborating with senior stakeholders, and ensuring clients achieve value from data-driven solutions. Ideal candidates will have extensive experience in technical sales and telecommunications, with a strong ability to navigate complex client relationships and foster a culture of continuous improvement.

Qualifications

10–20 years in enterprise-level client engagement lifecycle.
Proven success leading client-facing teams in EMEA.

Responsibilities

Lead and develop Technical Account Management team.
Own client success strategy for key accounts across Europe.
Act as escalation point for complex issues.

Skills

Strategic Thinking

Communication

Relationship Building

Data Storytelling

Education

Bachelor's Degree

Master's/MBA

Join to apply for the Director of Client Services role at Ziff Davis

6 days ago Be among the first 25 applicants

Join to apply for the Director of Client Services role at Ziff Davis

Get AI-powered advice on this job and more exclusive features.

Description

As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.

You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.

Key Responsibilities

Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
Represent client needs and regional insights within Ookla’s product development lifecycle.
Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
Visualize and present data insights to highlight value and impact across customer use cases.

Qualifications

10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
Proven success leading regional or international client-facing teams, preferably in EMEA.
Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
Adept in big data storytelling, using insights to drive value realization for clients.
Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
Familiarity with Ookla’s product offerings or similar technology-based platforms.
Ability to travel regularly across Europe to engage with clients.
Bachelor’s degree required; Master’s, MBA or international business education is a plus.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Industries
Technology, Information and Internet

Referrals increase your chances of interviewing at Ziff Davis by 2x

London, England, United Kingdom 8 months ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 hours ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Account Director (Facilities & Workspace)

London, England, United Kingdom 1 week ago

Senior Account Director, Client Services

Director, Technical Client Services (EMEA)

London, England, United Kingdom 2 days ago

Senior Director of Professional Services Consulting