Director of Client Services

The Focus Agency Group; Feering; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Generous holidays

Birthday leave

EOT bonus

Social events

Private medical insurance

Long service awards

Employee of the Quarter

Tea/Coffee facilities

Beer Fridays

Pirkx benefits

Job summary

The Focus Agency Group is seeking a Client Services Director to lead and develop our Client Services team, delivering exceptional service and building strong client relationships. You’ll collaborate with senior stakeholders to ensure work is on brief and on budget while identifying and growing new business opportunities.

This role plays a key part in driving team performance, nurturing talent, and ensuring client satisfaction.

Qualifications

• Proven experience in a senior client services or account leadership role within an agency.
• Strong track record of managing and developing high-performing teams.
• Experience managing key client relationships and multiple stakeholder groups.

Responsibilities

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service.
• Build and maintain strong senior-level client relationships and key accounts.
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines.
• Drive best practice across client servicing and continuously improve processes.
• Identify and support new business opportunities and account growth.
• Own financial targets and motivate the team to achieve performance goals.

Skills

Senior leadership

Team development

Key account management

Client relationships

Business development

Communication

Organisation

Stakeholder management

Job description

Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)

About the Role

As Client Services Director, you’ll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You’ll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Pirkx benefits from day one

Key Responsibilities

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service
• Build and maintain strong senior-level client relationships and key accounts
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
• Drive best practice across client servicing and continuously improve processes
• Identify and support new business opportunities and account growth
• Own financial targets and motivate the team to achieve performance goals

Requirements

• Proven experience in a senior client services or account leadership role within an agency environment
• Strong track record of managing and developing high-performing teams
• Experience managing key client relationships and multiple stakeholder groups
• Commercially minded with the ability to spot and convert new business opportunities
• Excellent communication, presentation, and relationship-building skills
• Highly organised with the ability to thrive in a fast-paced, deadline-driven environment