Client Services Director

Cottrell Moore Ltd; Essex; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

33 days holidays

Birthday leave

Pension contributions

Private medical insurance after 1 year

Life assurance

Social events

Beer Fridays

Referral programme

Pirkx benefits from day one

Auto-enrolment pension

Job summary

Cottrell Moore Ltd in the United Kingdom seeks a Client Services Director to lead the Client Services team, nurturing talent and driving top-tier client relationships. You will work with senior stakeholders to ensure briefs, budgets, and timelines are met, while identifying opportunities for growth.

This role focuses on delivering exceptional client service, improving processes, and delivering high-quality work across strategic accounts in a fast-paced environment.

Qualifications

• Proven experience in a senior client services or account leadership role within an agency environment.
• Strong track record of managing and developing high-performing teams.
• Experience managing key client relationships and multiple stakeholder groups.

Responsibilities

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service
• Build and maintain strong senior-level client relationships and key accounts
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
• Drive best practice across client servicing and continuously improve processes
• Identify and support new business opportunities and account growth
• Own financial targets and motivate the team to achieve performance goals

Skills

Senior leadership

Account leadership

Client relationships

Job description

About the Role

As Client Services Director, you'll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You'll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.

Shifts

9:00am - 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)

Benefits

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus
• Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto-enrolment pension (3% employer contribution after 3 months)

Key Responsibilities

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service
• Build and maintain strong senior-level client relationships and key accounts
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
• Drive best practice across client servicing and continuously improve processes
• Identify and support new business opportunities and account growth
• Own financial targets and motivate the team to achieve performance goals

Requirements

• Proven experience in a senior client services or account leadership role within an agency environment
• Strong track record of managing and developing high-performing teams
• Experience managing key client relationships and multiple stakeholder groups
• Commercially minded with the ability to spot and convert new business opportunities
• Excellent communication, presentation, and relationship-building skills
• Highly organised with the ability to thrive in a fast-paced, deadline-driven environment