Client Service Director

O'Neils Recruitment; Maidenhead; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Life assurance

Employee discounts

Wellbeing support

Gym and parking

Social events

Job summary

O'Neils Recruitment is partnering with a leading brand experience agency in Berkshire for a Client Services Director. The role is senior leadership, overseeing client growth, team development and delivery of integrated campaigns for blue-chip clients. Hybrid, full-time with salary up to £85,000 DOE.

The position requires strong agency background, strategic client partnerships, and a track record of driving account profitability across multi-channel campaigns.

Qualifications

• Extensive agency experience, ideally experiential, shopper marketing, creative, integrated or brand experience.
• Proven success leading and developing client services or account management teams.
• Strong commercial acumen with budgets, profitability and account growth.
• Excellent stakeholder management, presentation and negotiation skills.
• Experience delivering integrated campaigns across multiple channels.
• Strategic thinker with collaborative, solutions-focused approach.
• Strong GDPR knowledge and industry best practices.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Lead, coach and develop a client services team across Account Director, Account Manager and Account Executive levels.
• Build and maintain strong senior client relationships, acting as a trusted strategic partner.
• Oversee campaign delivery, ensuring projects are delivered on time, within budget and to the highest standards.
• Drive account growth by identifying opportunities to expand client partnerships and increase revenue.
• Support new business activity, pitches and presentations.
• Monitor commercial performance, resource planning and profitability across accounts.
• Collaborate with Creative, Operations and Production teams to deliver outstanding client outcomes.
• Champion best practice and continuous improvement across the client services function.

Job description

Client Services Director

Berkshire | Hybrid | Full-Time

We're partnering with a leading brand experience and experiential marketing agency to recruit an experienced Client Services Director.

This is a senior leadership role responsible for driving client growth, leading high-performing teams and ensuring the successful delivery of integrated campaigns for a portfolio of blue-chip clients.

The Role

• Lead, coach and develop a client services team across Account Director, Account Manager and Account Executive levels.
• Build and maintain strong senior client relationships, acting as a trusted strategic partner.
• Oversee campaign delivery, ensuring projects are delivered on time, within budget and to the highest standards.
• Drive account growth by identifying opportunities to expand client partnerships and increase revenue.
• Support new business activity, pitches and presentations.
• Monitor commercial performance, resource planning and profitability across accounts.
• Collaborate with Creative, Operations and Production teams to deliver outstanding client outcomes.
• Champion best practice and continuous improvement across the client services function.

About You

• Significant experience within an agency environment, ideally experiential, shopper marketing, creative, integrated or brand experience.
• Proven success leading and developing client services or account management teams.
• Strong commercial acumen with experience managing budgets, profitability and account growth.
• Excellent stakeholder management, presentation and negotiation skills.
• Experience delivering integrated campaigns across multiple channels.
• Strategic thinker with a collaborative and solutions-focused approach.
• Strong understanding of GDPR and current industry best practices.
• Full UK driving licence and access to a vehicle.

Package

• Salary up to £85,000 DOE
• Hybrid working
• Generous holiday allowance
• Private healthcare and life assurance
• Employee discounts and wellbeing support
• On-site facilities including gym and parking
• Regular social events and recognition programmes

This is an excellent opportunity for a senior client services professional looking to join a growing agency and play a key role in shaping client partnerships, team development and commercial success.