Global Client Experience Leader

Egis in the UK; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global engineering consultancy is hiring a Client Experience Manager to lead the development of a client feedback programme. This mid-senior level role involves transforming client feedback into actionable insights and promoting a client-centric culture across the organization. The ideal candidate will have over 8 years of experience in client experience or related fields, with strong analytical skills and stakeholder engagement capabilities.

Qualifications

• 8+ years’ experience in client experience, customer insight, service quality or B2B relationship management.
• Proven track record developing and managing large-scale satisfaction or NPS programmes.
• Fluent in English; French language skills an advantage.

Responsibilities

• Design, implement and manage a Group-wide client feedback programme.
• Analyse feedback at both strategic and operational levels.
• Produce clear, actionable reporting for leadership.

Skills

Client experience

Analytical capability

Stakeholder engagement

Continuous improvement

Job description

A global engineering consultancy is hiring a Client Experience Manager to lead the development of a client feedback programme. This mid-senior level role involves transforming client feedback into actionable insights and promoting a client-centric culture across the organization. The ideal candidate will have over 8 years of experience in client experience or related fields, with strong analytical skills and stakeholder engagement capabilities.