Director, Install Base Growth (SMB) – Renewals & Upsell

UKG, Inc.; United Kingdom; Sur place; GBP 104 000 - 127 000; Plein temps

Résumé du poste

UKG, Inc. is seeking a Director Ready Install Base to lead a team of Account Executives responsible for growing and retaining UKG Ready’s SMB customer base (fewer than 5,000 employees).

You will set the strategy for customer growth, strengthen account planning and sales execution, and collaborate across Customer Success, Services, Product and Sales to deliver value and recurring revenue. The role emphasizes renewals, upsell and cross-sell, with a focus on delivering predictable growth and high

Qualifications

• 5+ years of sales leadership experience, including coaching Account Executives.
• Proven experience leading sales teams in SaaS, HCM, payroll or related fields.
• Track record of growing existing customer accounts via renewals and upsell.
• Experience managing a team of Account Executives with regular coaching.
• Strong forecasting, pipeline reviews and performance planning.
• Ability to build trusted relationships with senior customer stakeholders.
• Collaborative approach with Sales, Customer Success, Services and Product.

Responsabilités

• Lead, coach and develop six Account Executives to create a high-performing, customer-focused team.
• Set install-base strategy, territory plans and sales priorities for the SMB Ready customer base.
• Drive growth through renewals, cross-sell, upsell and adoption of UKG Ready products and services.
• Build account planning discipline, including objectives, whitespace, risks, stakeholders and mutual action plans.
• Maintain renewal and expansion pipeline, forecast accurately and address risks or gaps.
• Partner with Customer Success to monitor health, adoption, retention risks and growth opportunities.
• Coordinate with Services, Product, Marketing and Finance to resolve customer needs and advance opportunities.
• Represent the voice of the customer internally and identify recurring needs or barriers to growth.

Connaissances

Sales leadership

SaaS sales

Account management

Forecasting & pipeline

Cross-functional collab

Description du poste

UKG, Inc. is seeking a Director Ready Install Base to lead a team of Account Executives responsible for growing and retaining UKG Ready’s SMB customer base (fewer than 5,000 employees).

You will set the strategy for customer growth, strengthen account planning and sales execution, and collaborate across Customer Success, Services, Product and Sales to deliver value and recurring revenue. The role emphasizes renewals, upsell and cross-sell, with a focus on delivering predictable growth and high