Director, Global Head of Internal Client Service

HSBC Holdings plc; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

HSBC Holdings plc in London seeks a Head of Internal Client Relationships to define the global strategy for internal channels across INS unit-linked, Wealth and PB. You will report to the AM CEO, Asia and Middle East, and drive growth, client experience and consistent engagement with C-suite clients across regions.

You will partner with regional wholesale heads and director-level stakeholders to align coverage, embed risk controls, and translate growth plans into measurable commercial outcomes

Qualifications

• Executive-level experience in global Asset/Wealth Management with BD, sales and product development.
• Proven track record of delivering commercial targets and market share growth.
• Wealth management client-side experience and knowledge of internal distribution channels.
• Experience leveraging digital transformation to drive growth and client engagement.
• Ability to influence C-suite across multiple jurisdictions.
• Strong stakeholder relationships across regions and functions.
• People leadership: manage and develop teams with clear objectives.
• Decision-making across conflicting priorities in a complex environment.
• Strong risk and control mindset; compliant with regs and internal directives.

Responsibilities

• Set and execute the global internal client strategy across INS unit-linked, Wealth and PB.
• Grow market share across internal channels while meeting financial targets.
• Shape executive relationships with internal wholesale client teams across regions.
• Partner with regional and local wholesale heads to align coverage and execution.
• Strengthen client experience and satisfaction for key internal clients including C-suite.
• Develop strategic messages and campaigns with senior AM stakeholders.
• Oversee coverage support for the PB Family Office opportunity with AM colleagues.
• Represent HSBC Asset Management at external industry bodies and events.
• Embed high-quality sales and client management processes aligned to AM’s risk framework.
• Ensure client meetings are documented and captured in the CRM.

Skills

Executive-level experience

Business development

Sales

Product development

Wealth management

Client relationships

Digital transformation

Stakeholder management

Change leadership

Risk & compliance mindset

Job description

Ready to shape how HSBC Asset Management serves internal wealth channels?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

As Head of Internal Client Relationships you’ll set the strategic direction for HSBC Asset Management’s global internal client relationships across INS unit-linked, Wealth and PB. Reporting functionally to the AM CEO, Asia and Middle East this is a senior executive role operating across multiple jurisdictions with meaningful reputational and financial impact. You’ll define and execute strategy that strengthens our propositions and grows market share while delivering financial targets. The role partners closely with regional and local wholesale leadership and specialist sales teams to align priorities and accelerate growth plans. Success means clear strategic messaging, strong executive relationships with key internal clients and consistent client experience and satisfaction. You’ll also represent HSBC Asset Management across selected external industry bodies, events and client engagements.

What you'll be doing

• Set and execute the global internal client strategy across INS unit-linked, Wealth and PB
• Grow market share across these internal channels while delivering agreed financial targets
• Shape executive relationships with Internal Wholesale client relationship teams across regions and markets
• Partner with Regional Wholesale Heads, Local Wholesale Heads and Specialist Sales Heads to align coverage and execution
• Strengthen client experience and satisfaction for key internal clients including C-suite stakeholders
• Develop strategic messages and campaigns with senior AM stakeholders to position AM with key clients and distributors
• Oversee coverage support for the PB Family Office opportunity in partnership with AM client business colleagues
• Represent HSBC Asset Management at external industry bodies, events and client engagements as required
• Embed high-quality sales and client management processes aligned to AM’s risk framework and internal directives
• Ensure client meetings are documented and captured consistently on AM’s CRM system

What we're looking for

• Bring extensive executive-level experience in global Asset Management and/or Wealth Management including business development, sales and product development
• Demonstrate a proven track record of delivering against commercial targets and market share outcomes
• Show client-side Wealth Management experience and an understanding of internal distribution channels
• Evidence experience leveraging digital transformation to support growth and client engagement
• Communicate with impact and influence in C-suite conversations across multiple jurisdictions
• Build and sustain senior stakeholder relationships across regions, functions and internal client teams
• Manage and develop teams through clear objectives, performance coaching and capability building
• Make effective decisions across competing priorities and through change in a complex environment
• Operate with a strong risk and control mindset including adherence to regulations, internal directives and documented processes

Shaping Internal Client Growth

This role sits at the heart of how HSBC Asset Management partners with key internal wealth channels globally. You’ll bring strategic clarity to propositions, strengthen executive relationships and translate growth plans into measurable commercial outcomes. If you’re looking for a role with broad reach across geographies and stakeholder groups and the mandate to shape how we serve internal clients this is a chance to make a visible impact.