Associate Director - Family Office

HSBC; Saint Helier; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private healthcare

Enhanced parental/adoption pay

Non-contributory pension

Job summary

HSBC Trustee (C.I.) Limited seeks an Associate Director to lead a portfolio of sophisticated trust and corporate structures for Family Office clients in Jersey. You will guide junior staff and senior colleagues, shaping complex succession‑planning outcomes while working with global partners in a wealth-management context.

You will support risk management, governance, and client relationship development, contributing to leadership and strategic initiatives across the team.

Qualifications

• Experience with trust and company administration at supervisory level.
• Ability to manage complex client relationships and provide technical guidance.
• Knowledge of Jersey AML/CFT requirements and regulatory environment.

Responsibilities

• Lead day-to-day management of a portfolio of complex trust and corporate structures for Family Office clients.
• Guide Trust Relationship Managers in managing succession-planning structures for GPB clients.
• Provide technical guidance and hands-on support to colleagues managing complex structures.

Skills

Fiduciary services

Trust administration

Client relationship mgmt

Education

STEP Diploma

Table 4 qualification

Fiduciary qualifications

Tools

CRM software

Job description

Are you an experienced fiduciary professional who enjoys complexity, influence and variety? Join HSBC Trustee (C.I.) Limited as an Associate Director in our Family Office team, where you’ll work at the intersection of wealth management, succession planning and international fiduciary services. You’ll manage sophisticated trust and corporate structures for ultra-high-net-worth families, influence long-term client outcomes and help shape the next generation of talent within the team.

This is an opportunity to take your HSBC career in a new direction, broaden your experience and build your leadership profile in a globally connected wealth‑management environment. No two client situations are the same: you’ll navigate international family dynamics, complex structures, diverse assets, regulatory requirements and evolving succession‑planning objectives.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non‑contributory pension scheme with a generous employer contribution.

The Opportunity

Associate Director – Family Office

You’ll lead the day‑to‑day management of a portfolio of complex trust and corporate structures for Family Office clients, supported by junior team members. Working independently and as a senior point of support for the team, you’ll guide Trust Relationship Managers (TRMs) in managing succession‑planning structures for Global Private Banking (GPB) clients.

Your clients may include international families with large multi‑entity structures and diverse asset types. You’ll build trusted relationships and work closely with GPB Global Relationship Managers, GPB Market Heads, internal specialists and external tax and legal advisers to deliver joined‑up, high‑quality relationship management.

As a senior member of the team, you’ll also help shape how we work, develop colleagues and provide direction on complex matters. Your leadership will be visible through the quality of decisions, the confidence of your colleagues and the outcomes delivered for clients.

In This Role, You’ll

• Manage a portfolio of complex trust and corporate structures, delivering high‑quality service for ultra‑high‑net‑worth Family Office clients
• Strengthen existing client relationships while identifying opportunities to support sustainable portfolio growth and wider Trust & Fiduciary Services profitability
• Convert new trust opportunities by supporting referrals and guiding Trust Relationship Managers through onboarding and establishment of structures
• Build trusted relationships with international families and senior stakeholders by understanding objectives and shaping long‑term solutions
• Provide technical guidance and hands‑on support to colleagues managing complex structures and client matters
• Ensure relationship management aligns with HSBC’s risk‑management framework, the Jersey regulatory environment and relevant laws and regulations
• Identify and mitigate structure‑specific risks through effective engagement with internal stakeholders and third‑party tax and legal advisers
• Improve processes and ways of working to enhance client experience, operational efficiency and team effectiveness
• Contribute to team and business initiatives including projects, management activities, revenue oversight and key indicators (KIs)
• Act as an “A” authorised signatory, or equivalent, where required

To Succeed In This Role, You’ll Ideally Have

• Bring strong knowledge and practical experience of trust and company administration at supervisory level
• Demonstrate experience managing complex client relationships and providing technical guidance to colleagues
• Apply in‑depth knowledge of the Jersey regulatory environment including anti‑money laundering (AML) and counter‑terrorist financing (CFT) requirements
• Communicate effectively with senior stakeholders, using influencing and negotiation skills to deliver positive outcomes
• Show established people management capability including coaching, mentoring or developing colleagues
• Resolve a broad range of technical issues with accuracy and strong attention to detail
• Manage competing priorities by planning work effectively, tracking progress and meeting internal and external deadlines
• Exercise sound judgement while working accurately under pressure in a regulated environment

It Would Be Advantageous To Hold

• A Table 4 qualification, or equivalent authorisation.
• A STEP Diploma or another relevant qualification in trust and company administration.
• Other relevant professional or technical qualifications in fiduciary services, wealth management, tax or law.

Why this role?

This Role Offers The Opportunity To

• Work with complex, international Family Office clients and sophisticated trust and corporate structures.
• Influence decisions that support long‑term family, wealth and succession‑planning objectives.
• Partner with senior colleagues across TFS, GPB and the wider HSBC Group.
• Develop your technical, commercial, leadership and relationship‑management capabilities.
• Coach and support colleagues while helping to shape a high‑performing specialist team.
• Contribute to projects and improvements that enhance client service and operational effectiveness.
• Build a career in a globally connected wealth‑management organisation.
• Access tailored professional development opportunities and HSBC’s comprehensive benefits package.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail]