Director, Customer Value & Transformation

Adobe; Greater London; On-site; GBP 166,000 - 241,000; Full time

Job summary

Adobe in the United Kingdom is seeking a Director of Customer Value to be a strategic partner to senior leadership at key customers, delivering measurable value from Adobe investments across sales, success and delivery.

The role orchestrates cross-functional teams, defines value-focused roadmaps, tracks KPIs, and builds trusted relationships with C‑suite executives to drive long-term transformation and sustained business impact.

Qualifications

• Extensive experience in digital transformation and value consulting.
• Ability to influence both customer and internal Adobe stakeholders.
• Strong presentation skills for C-suite audiences.
• Ability to articulate business value through technology transformation.
• Experience collaborating across Sales, Professional Services, Product and Support.

Responsibilities

• Strategic alignment with customer leadership to define business goals and value outcomes.
• Coordinate Adobe and partner teams to deliver around value milestones.
• Define, track and evolve KPIs tied to customer objectives and value realization.
• Maintain executive relationships and communicate Adobe’s long-term transformation partnership.
• Drive cross-functional engagement and escalate blockers to influence roadmap discussions.

Skills

Strategic leadership

Executive presence

Digital transformation

Value consulting

Job description

Adobe in the United Kingdom is seeking a Director of Customer Value to be a strategic partner to senior leadership at key customers, delivering measurable value from Adobe investments across sales, success and delivery.

The role orchestrates cross-functional teams, defines value-focused roadmaps, tracks KPIs, and builds trusted relationships with C‑suite executives to drive long-term transformation and sustained business impact.