Director, Customer Value

Adobe; City of Westminster; On-site; GBP 166,000 - 241,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Employee assistance program

Learning opportunities

Job summary

Adobe is seeking a Director of Customer Value to partner with senior leadership at strategic customers and deliver measurable business value from Adobe investments. This role sits at the nexus of sales, success and delivery, driving long-term transformation with accountability for value realization.

The candidate will coordinate cross-functional teams, define value milestones, track KPIs, and articulate outcomes to executives, strengthening Adobe as a long-term transformation partner.

Qualifications

• Extensive relevent experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes.

Responsibilities

• Strategic alignment with customer leadership and translating objectives into value-focused roadmaps.
• Coordinate delivery around customer value milestones and remove roadblocks.
• Define, track, and evolve KPIs with a governance rhythm for progress reviews.

Skills

Digital transformation

Value consulting

C-suite communication

Job description

We are seeking a Director of Customer Value, who is the strategic partner to senior leadership within Adobe's most critical customers, focused on delivering measurable business value from Adobe investments. The role is uniquely positioned at the intersection of sales, success, and delivery, taking a long-term, outcome-led view of the customer's transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realisation. The Strategic Customer Director leads internal cross‑functional teams and partners to orchestrate execution against the customer's strategic goals-driving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight. What you will do: Strategic alignment: Partner with customer leadership to co‑define business goals, strategic priorities, and Adobe's role in supporting them. Translate customer objectives into value‑focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement. Outcome orchestration: Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of execution‑focused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes. Value governance: Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe stakeholders to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time. Executive Partnership: Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe's position as a long‑term transformation partner, driving shared vision and sustained engagement. Market Development: Build strategic relationships, drive early‑stage growth in market. Represent Adobe through thought leadership, networking, targeted engagement. Represent the voice of customer internally to align teams, elevate blockers, and influence roadmap discussion. Drive cross‑functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting

• Extensive relevent experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes.
• Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey
• Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level)
• An ability to understand and communicate the path to business value through technology transformation.
• Working knowledge of how Marketing, Engineering and Product teams' function, particularly in the areas of Data Engineering, Personalization and Customer Insights
• Capability to produce and deliver communication materials including Executive briefings, vision documents, strategic account plans, use cases, value metrics, quarterly business review documents, project management documentation, reports, value stories and customer case studies
• Demonstrated collaboration and orchestration skills, especially in working with Sales, Customer Engineering & Customer Success, and other key partners
• Self‑starter, comfortable initiating and leading programs within a fast‑paced environment
• Results‑oriented, strategic thinker who demonstrates an ability to create the future through effective customer engagement
• A passion for technology and digital marketing strategy Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands- everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen., Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry‑leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our compensation reflects the cost of labor in a certain location, and we pay differently based on those defined markets. Please see below pay range(s) for this position based on the location(s) where this position can be filled:United Kingdom (England): 166,300 GBP - 240,850 GBP annuallyPay within the range(s) will depend on job‑related knowledge, skills, and experience, and your recruiter can share more during the hiring process. At Adobe, for sales roles salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Commission payout is subject to the applicable sales compensation plan terms, issued by Adobe Inc, in connection with individual performance on an annual basis. In addition, we offer a range of inclusive benefits to support you and your family - from medical, dental, and vision benefits to financial planning, employee assistance program, and learning opportunities. Explore benefits and perks at Adobe.