Director, Customer Success at AI Retail Media AdTech SaaS

Grey Matter Recruitment; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic AdTech firm in the UK is seeking a Director of Customer Success to oversee strategic client relationships, lead a client-facing team, and drive innovative solutions for major enterprise clients. The ideal candidate should have extensive experience in Commerce and Retail Media, particularly with high-value clients and account strategies. Apply by emailing your CV to the provided address.

Qualifications

• Extensive experience within the Commerce/Retail Media space.
• Confident working with high-value clients.
• Experience leading client-facing teams is desirable.

Responsibilities

• Build and grow relationships with Tier 1 enterprise clients.
• Lead and mentor a client-facing team.
• Collaborate cross-functionally to drive adoption and innovation.
• Shape account strategy and client development.

Skills

Experience in Commerce/Retail Media

Strategic client relationship management

Leadership and mentoring

Understanding of Amazon Ads

Job description

Director, Customer Success – AI Retail Media AdTech SaaS

Exciting opportunity to join a hyper‑growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. Own key enterprise client relationships, drive measurable impact, and lead a high‑performing client success team.

The Company

• $80 million in VC funding
• 100% year‑on‑year growth for 5 years
• Clients include Apple, Amazon, Facebook

The Role

As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients.

• Build and grow relationships with Tier 1 enterprise clients, ensuring long‑term success
• Lead and mentor a client‑facing team, implementing best practices to deliver results
• Collaborate cross‑functionally with Product, Sales, and Solutions to drive adoption and innovation
• Shape account strategy and client development to maximize impact

Desired Skills & Experience

• Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
• Confident working with high‑value clients, utilising hands‑on expertise to guide account strategy and client development
• Exposure to other Marketplaces / Channels beneficial, but not essential
• Experience leading client‑facing teams desirable

For more information or to apply for this role, please email your CV to [e-mail]