Director, Client Success & Growth

WPP Media Limited; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

WPP Media is seeking a Director to lead client services and campaign delivery for Google via Media Futures Group. The role focuses on senior client relationships, strategic leadership, and driving profitable growth across campaigns, with accountability for team performance and high-quality output.

The Director will serve as a primary liaison for senior clients, oversee delivery processes, and collaborate with cross-functional teams to ensure exceptional results and impactful partnerships.

Qualifications

• Directors must have proven leadership experience at Associate Director level or higher.
• Experience in leading and developing teams across client accounts.
• Ability to maintain exceptional client relationships and drive campaign delivery.

Responsibilities

• Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond.
• Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services.
• Supports the wider team in delivering an exceptional client experience during every agency interaction.
• Seeks opportunities to delight clients and elevates all client relationships to trusted partner status.
• Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews.
• Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary.
• Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly.

Job description

WPP Media is seeking a Director to lead client services and campaign delivery for Google via Media Futures Group. The role focuses on senior client relationships, strategic leadership, and driving profitable growth across campaigns, with accountability for team performance and high-quality output.

The Director will serve as a primary liaison for senior clients, oversee delivery processes, and collaborate with cross-functional teams to ensure exceptional results and impactful partnerships.