Director, Client Services - Growth & Delight

wppmedia; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Vision insurance

Dental insurance

Paid time off

Employee discounts

Mental health days

Job summary

WPP Media seeks a Director, Client Services to lead client relationships and drive campaign delivery across multiple accounts within a UK-based team. The role requires proven leadership at an account director level, a strong focus on client satisfaction, and the ability to manage budgets and timelines while mentoring junior staff.

The successful candidate will oversee the Client Services team, partner with cross-functional groups, and ensure best-in-class service and profitability for the

Qualifications

• Strong written and verbal communication across platforms.
• Proven experience managing client relationships and campaigns.
• Ability to lead teams and deliver on budgets.
• Experience with forecasting and financial management for campaigns.

Responsibilities

• Lead client relationships and campaign delivery across key accounts.
• Coach and mentor team members; manage a small team.
• Define actionable briefs and oversee tier 1–3 campaigns.
• Forecast budgets and manage financial performance of the account.
• Foster a culture of collaboration and client satisfaction.

Skills

Client relationships

Strategic account leadership

Campaign management

Budget and forecasting

Cross-functional collaboration

Communication

Education

Degree or equivalent experience

Job description

WPP Media seeks a Director, Client Services to lead client relationships and drive campaign delivery across multiple accounts within a UK-based team. The role requires proven leadership at an account director level, a strong focus on client satisfaction, and the ability to manage budgets and timelines while mentoring junior staff.

The successful candidate will oversee the Client Services team, partner with cross-functional groups, and ensure best-in-class service and profitability for the