Director, Clients, UK

WPP Media Limited; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

WPP Media is seeking a Director to lead client services and campaign delivery for Google via Media Futures Group. The role focuses on senior client relationships, strategic leadership, and driving profitable growth across campaigns, with accountability for team performance and high-quality output.

The Director will serve as a primary liaison for senior clients, oversee delivery processes, and collaborate with cross-functional teams to ensure exceptional results and impactful partnerships.

Qualifications

• Directors must have proven leadership experience at Associate Director level or higher.
• Experience in leading and developing teams across client accounts.
• Ability to maintain exceptional client relationships and drive campaign delivery.

Responsibilities

• Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond.
• Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services.
• Supports the wider team in delivering an exceptional client experience during every agency interaction.
• Seeks opportunities to delight clients and elevates all client relationships to trusted partner status.
• Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews.
• Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary.
• Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly.

Job description

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by ourpioneeringagentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Google via Media Futures Group - A little about us:

Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.

We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

About the Google Cloud team

Google Cloud MFG EMEA is a 40 strong team of Client Service, Strategy, Media Planning, Activation & Analytics experts who manage brand and direct response media duties for Google Cloud, Workspace & Gemini in partnership with Google’s inhouse teams.

About the Client Services team

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary:

Directors support the leadership of an account and the campaign delivery process and is a focal point of contact for senior clients. With previous proven and demonstrable experience and success at at least an Associate Director level, success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Directors will use their developed leadership skills to lead and develop their teams.

Essential Functions/Responsibilities:

Client Satisfaction

• Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond
• Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services
• Supports the wider team in delivering an exceptional client experience during every agency interaction
• Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status
• Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews
• Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary
• Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly

Team Happiness

• Ens