Director, Clients, UK

wppmedia; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

WPP Media, the AI-driven media operating unit of WPP, seeks an Associate Director-level leader to guide client services for Google Cloud MFG EMEA. You will drive campaign delivery, nurture senior-client relationships, and mentor teams to achieve growth and excellence.

Bring a proven track record in leadership, cross-functional collaboration, and a passion for innovation. The role emphasizes strategic thinking and delivering measurable value for clients and the agency.

Qualifications

• Proven ability to lead client-facing teams and deliver strategic campaigns.
• Strong strategic thinking with a track record of cross-functional collaboration.
• Experience managing large client accounts and senior stakeholders.

Responsibilities

• Point of contact for clients ensuring satisfaction throughout the campaign lifecycle.
• Develops understanding of assigned clients' industries and products/services.
• Supports the team in delivering an exceptional client experience at every interaction.
• Delights clients and elevates relationships to trusted partner status.
• Ensures client expectations are clear, including updates and milestones.
• Manages Deliverables Register and communicates scores accordingly.
• Leads and mentors teams, fostering Essence culture and recognition.
• Provides leadership during campaign lifecycles to ensure on-time, on-brief delivery.
• Fosters collaboration with Practices for best-in-class work and innovation.
• Anticipates risks and opportunities, escalating when needed.
• Leads daily huddles and weekly client updates.

Skills

Client leadership

Strategic planning

Team management

Campaign leadership

Job description

About WPP Media

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.

Google via Media Futures Group - A little about us:

Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media's contribution to Google's business.

We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

About the Google Cloud team

Google Cloud MFG EMEA is a 40 strong team of Client Service, Strategy, Media Planning, Activation & Analytics experts who manage brand and direct response media duties for Google Cloud, Workspace & Gemini in partnership with Google's inhouse teams.

About the Client Services team

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary:

Directors support the leadership of an account and the campaign delivery process and is a focal point of contact for senior clients. With previous proven and demonstrable experience and success at at least an Associate Director level, success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Directors will use their developed leadership skills to lead and develop their teams.

Essential Functions/Responsibilities:

Client Satisfaction

• Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond
• Develops and maintains a working-level understanding of assigned client's industries, company culture, and products/services
• Supports the wider team in delivering an exceptional client experience during every agency interaction
• Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status
• Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews
• Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary
• Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly

Team Happiness

• Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work
• Provides timely and actionable feedback to the team to aid in their development
• Ensures the fun and support is brought into the day-to-day life on the account
• Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team
• Provide awareness and recognition for jobs well done

Work Quality and Innovation

• Engages with clients to define Actionable Briefs for tier 1 campaigns whilst maintaining oversight of the Actionable Briefs for tier 2 and tier 3 campaigns.
• Interrogates the work and client deliverables on tier 1 briefs on behalf of the client to ensure they exceed expectations.
• Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work
• Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business
• Proactively anticipates and identifies potential risks, issues and opportunities, across all briefs and processes escalating to Practice Lead and CS leadership where necessary.
• Leads daily huddles and weekly client