Director, Change and Operations, Insurance Consulting EMEA

WTW; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Change and Operations to spearhead transformative initiatives within the insurance consulting sector. In this pivotal role, you will collaborate with senior leadership to enhance operational efficiency, streamline processes, and drive cross-divisional collaboration. Your expertise will shape the future of the organization, as you lead strategic projects and develop frameworks for performance metrics. Join a dynamic team committed to innovation and excellence, where your contributions will make a significant impact on the insurance industry landscape.

Qualifications

• Proven track record in change management and operational improvement.
• Experience in leading cross-functional teams and strategic initiatives.

Responsibilities

• Drive continuous improvement and simplify operational processes.
• Lead and manage ad-hoc projects to achieve strategic goals.

Skills

Change Management

Operational Efficiency

Project Management

Cross-Divisional Collaboration

Communication Strategy

Financial Management

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Tools

Oracle

Mavenlink

Dynamics

Job description

Description

WTW’s Insurance Consulting and Technology business serves the insurance industry with a combination of advisory services and leading-edge technology. Our mission is to innovate and transform insurance, delivering solutions that help clients better select, finance, and manage risk and capital.

We work with clients of all sizes globally, including many of the world’s leading insurance groups. Our specialist insurance software is used by over 1,000 clients across six continents. With over 1,700 colleagues in 35 markets, we aim to be a partner and employer of choice in the insurance industry.

As a Director, Change and Operations for ICT EMEA, you will collaborate with the Regional Line of Business (LoB) Leader, EMEA Leadership Team, and senior teams to develop, coordinate, and execute operational activities across the EMEA ICT (Insurance, Consulting and Technology) business.

The Role

1. Continuous Improvement and Simplification
   • Challenge current processes to eliminate internal friction and costs, and implement improvements.
   • Enhance cross-Division collaboration and cross-resourcing with Divisional Leaders.
   • Simplify and establish regional MI in collaboration with Global MI for ELT.
   • Improve tools and capabilities for complex projects with Project Managers.
2. Planning and Execution
   • Support Divisional Leaders in understanding internal culture and capabilities to meet goals.
   • Align with WTW-wide and regional initiatives, contributing to continuous improvement and change management.
   • Coordinate with all corporate functions to ensure effective support of the ICT business.
3. Lead, design, and manage ad-hoc projects to deliver strategic objectives.
4. Support sales enablement activities, putting clients first.
5. Drive efficiency and effective use of business tools like Oracle, Mavenlink, Dynamics, and others.
6. Lead ICT teams across EMEA in Operations, Consulting Technology Solutions, proposal support, and project management.

Governance & Reporting

• Develop frameworks for business metrics, tracking, quality standards, and actions.
• Create MI to support leadership decisions and performance communication.
• Manage pipeline, forecasting, and financial rigor.
• Work with Regional Excellence Leader to ensure quality and risk management.

Communication

• Develop and execute the ICT EMEA communication strategy in collaboration with regional teams.

Global Collaboration

• Engage with global ICT Operations teams for knowledge sharing and initiative rollout.
• Participate in global projects and represent EMEA ICT in global discussions.