Director, Change and Operations, ICT EMEA

WTW; London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading company in the insurance consulting sector is seeking a Director of Change and Operations for ICT EMEA. The role involves leading operational activities, driving efficiency, and implementing strategic objectives across the region. Candidates should possess strong leadership skills and a background in project management. This is a full-time position based in London, offering a competitive salary and the opportunity to work with a diverse team.

Qualifications

• Experience in leading operational activities across regions.
• Strong background in strategy and planning.
• Proven ability to drive continuous improvement.

Responsibilities

• Lead and manage operational activities for ICT EMEA.
• Drive efficiency and effective use of business tools.
• Develop and support framework for business metrics.

Skills

Leadership

Communication

Project Management

Education

Bachelor's Degree

Tools

Oracle

Dynamics

Mavenlink

Job description

Director, Change and Operations, ICT EMEA

Director, Change and Operations, ICT EMEA

2 weeks ago Be among the first 25 applicants

WTW’s Insurance Consulting and Technology business serves the insurance industry with a powerful combination of advisory services and leading-edge technology. Our mission is to innovate and transform insurance, and we deliver solutions that help clients better select, finance, and manage risk and capital.

We work with clients of all sizes globally, including most of the world’s leading insurance groups. Our specialist insurance software is used by over 1,000 client companies on six continents. With over 1,700 colleagues in 35 markets, we continually strive to be a partner and employer of choice to the insurance industry.

As a Director, Change and Operations for ICT EMEA, you will work with the Regional Line of Business (LoB) Leader (RLL), EMEA Leadership Team (ELT) and senior teams to develop, coordinate and execute operational activities across the EMEA ICT (Insurance, Consulting and Technology) business.

The Role

• Continuous improvement and simplification
  • Challenge current processes to remove internal frictional activities/cost and make recommendations and then implement improvements.
  • Work with Divisional Leaders to improve cross-Division collaboration and cross-resourcing.
  • Work with Global MI to simplify and establish regional MI for ELT
  • Work with Project Managers to improve tools and capability (especially for complex projects)
    
• Planning and Execution: .
  • Work closely with Divisional Leaders to understand the internal culture and capabilities of each Division/Market and to support their performance towards meeting agreed goals
  • Connect into WTW-wide and Regional operational initiatives, provides input on ICT alignment and play a key role in continuous improvement and change management
  • Engage and facilitate connections across all of the WTW Corporate functional areas (HR, Finance, Real Estate, Communications, Legal, Compliance, Risk, IT, Marketing and Excellence to ensure effective, value-adding usage in support of the ICT business.
• Lead, design, implement and manage ad-hoc projects to shape and deliver strategic objectives
• Putting clients first, engage and support sales enablement activities
• Drive efficiency and effective use of business tools and processes to support ICT success.
  For example - Oracle (time recording, utilisation, realisation and billing), Mavenlink (resource planning, forecasting), Dynamics (CRM tool with pipeline, account planning), COMET (contract database and legal review) and Sales Operations (proposal support, global standards)
• Lead ICT teams across EMEA for Operations, Consulting Technology Solutions (CTS), proposal support and project management.
  
  
• Governance & Reporting: Develop and support framework for business metrics, tracking, quality standards and actions
  • Develop relevant MI to support Leadership decision-making and communication of performance
  • Play a key role in pipeline management, forecasting and financial rigour
  • Work with Regional Excellence Leader to ensure there is appropriate structure, support and culture in place to drive high quality work and risk management approach

• Communication: Plays a key/lead role in the development and execution of the ICT EMEA communication strategy
  • Collaborates with the RLL, ELT and regional teams to develop a global communications strategy that will deliver/support effective communications
    
    
• Global collaboration
  • Work with Global Consulting Operations Co-ordinator to connect and engage with other ICT Operations teams as needed to ensure knowledge sharing, effective initiative roll out and consistency of approach where appropriate
  • Lead and/or contribution to global projects as relevant and ensure EMEA ICT represented in global discussions

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Consulting, and Management

• Industries

  Insurance and Business Consulting and Services

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