Change and Release Management Lead

Bell Integration; London; On-site; GBP 85,000 - 95,000; Full time

Job summary

Join a leading company as a Change and Release Management Lead in London, responsible for managing change processes aligned with ITIL v4 principles. This Mid-Senior level role requires strong leadership and communication skills, and a proactive approach to service delivery and continuous improvement. Ideal candidates will possess significant MSP experience and the ability to drive operational excellence throughout the organization.

Qualifications

• Minimum of 5 years experience in change and release management.
• Demonstrable experience of implementing governance frameworks.
• Strong understanding of ITIL principles.

Responsibilities

• Define and implement Change Enablement and Release Management processes.
• Chair the CAB and ECAB for risk assessment and change approval.
• Conduct impact assessments for major changes.

Skills

Analytical skills

Problem-solving skills

Leadership

Communication

Interpersonal skills

Education

ITIL v4 certification

Tools

ServiceNow

Job description

Join to apply for the Change and Release Management Lead role at Bell Integration

Join to apply for the Change and Release Management Lead role at Bell Integration

The Change and Release Management Lead will be responsible for defining, designing, implementing and overseeing the effective management of change and release processes within the organisation. This role requires a proactive approach to identifying and mitigating potential issues, ensuring minimal disruption to service delivery. The ideal candidate will possess a deep understanding of ITILv4 principles and have a proven track record of successfully managing change and configuration in a fast-paced MSP environment.
Responsibilities

• Define, document and implement the Change Enablement and Release Management processes, policies and workflows in alignment with ITIL v4 principles
• Act as the process owner and lead for all change and release activities, driving continuous improvement and operational excellence
• Chair the CAB and ECAB where necessary, ensuring accurate risk assessment, approval and scheduling of changes
• Coordinate with internal and external stakeholders to ensure timely and effective implementation of changes.
• Establish release governance, calendar management and deployment coordination processes
• Conduct impact assessments for major changes, implementing risk mitigation strategies to prevent service disruption.
• Track and report on KPIs, SLAs, and other performance metrics for Change and Release Management.
• Conduct regular reviews of change and management processes, identifying areas for improvement and implementing necessary changes.
• Work closely with Service Delivery Managers to support them in their role and ensure high levels of customer satisfaction.
• Provide training and support to team members on change and configuration management best practices.
  

Qualifications
Key Requirements:

• ITIL v4 certification is essential.
• Minimum of 5 years of experience in change and release management within an MSP environment.
• Demonstrable experience of implementing and maturing change and release governance
• Strong understanding of ITIL principles and best practices.
• Excellent analytical and problem-solving skills.
• Strong leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
  

Desirable Skills

• Experience with ServiceNow or similar IT service management tools.
• ITIL v4 CDS, PIC or DPI certification
• Understanding of how to adapt Change/ Release practices
• Understanding of cybersecurity principles and practices.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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