Director, AI Agent Architecture & Delivery

Parloa; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Parloa in the United Kingdom is seeking a Manager, Agent Architecture to lead a team delivering AI Agent solutions for large enterprise customers. You will hire, coach, and manage performance while contributing hands-on to live engagements.

You will set goals, align capacity across concurrent projects, and define quality standards for agent experiences. This role blends leadership with practical delivery that shapes customer service at scale.

Qualifications

• Experience leading people, whether as a formal manager, team lead, or through sustained mentorship where you owned a group's growth and output.
• 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs.
• Skilled in advanced prompt engineering, comfortable integrating REST APIs and working with Javascript.
• Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations.
• Sound judgment on capacity and prioritization: you can say what your team can and cannot absorb, and back it up with reasoning.

Responsibilities

• Team Leadership: Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations, and build development plans that help each person grow.
• Capacity and Stakeholder Alignment: Set team goals and OKRs aligned with Professional Services priorities, manage capacity and workload across concurrent engagements, surface resourcing tradeoffs early.
• Hands-on Agent Delivery: Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery.
• Quality and Best Practices: Define what good looks like for agent quality, enforce it through review, and make it repeatable across every live project.

Skills

Team Leadership

People Management

Coaching

Prompt Engineering

Conversation Design

REST APIs

JavaScript

Stakeholder Management

Tools

REST APIs

JavaScript

Job description

Parloa in the United Kingdom is seeking a Manager, Agent Architecture to lead a team delivering AI Agent solutions for large enterprise customers. You will hire, coach, and manage performance while contributing hands-on to live engagements.

You will set goals, align capacity across concurrent projects, and define quality standards for agent experiences. This role blends leadership with practical delivery that shapes customer service at scale.