Direct Payments Admin & Data Support — Hybrid

Manchester City Council; Manchester; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave 26–31 days

Volunteering leave

Pension scheme

Staff discounts

Job summary

Manchester City Council is seeking an administrative support officer to assist the Direct Payments Audit Team. You will handle data across multiple systems, respond to inquiries from customers and staff, and work with various teams to support adults using Direct Payments for social care.

Excellent organisational and communication skills are essential, with a focus on accuracy and timely documentation. This role offers hybrid working patterns and a permanent contract.

Qualifications

• Proven administrative support experience.
• Ability to handle and interpret data across systems.
• Strong customer service and communication skills.

Responsibilities

• Maintain, manipulate and interpret data across software systems.
• Check, investigate and challenge conflicting information for accuracy.
• Respond to queries from colleagues and customers in writing or verbally.
• Collaborate with teams involved in Direct Payments delivery.
• Request financial documents from customers within set timeframes and track all documentation.

Skills

Administrative support

Data handling

Customer service

Job description

Manchester City Council is seeking an administrative support officer to assist the Direct Payments Audit Team. You will handle data across multiple systems, respond to inquiries from customers and staff, and work with various teams to support adults using Direct Payments for social care.

Excellent organisational and communication skills are essential, with a focus on accuracy and timely documentation. This role offers hybrid working patterns and a permanent contract.