Direct Payments Support Specialist

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 24,830 - 26,276; Full time

Job summary

A user-led charity is looking for a Direct Payments Advisor to help individuals manage their Direct Payments for greater choice and independence. The role involves providing practical advice, building partnerships with local authorities, and managing caseloads. Ideal candidates will possess strong communication skills, organisational abilities, and a background in social care or HR. Competitive salary offered in West Midlands.

Qualifications

• A strong communicator, able to explain complex information in a clear and supportive way.
• Organised and able to manage a varied caseload independently.
• Empathetic, with a passion for empowering people to live more independently.
• Confident working with sensitive information and maintaining confidentiality.
• Skilled in building positive relationships with individuals and professionals.

Responsibilities

• Act as the first point of contact for Direct Payment recipients and their families.
• Manage your own caseload, prioritising effectively to meet deadlines.
• Develop strong relationships with local authorities, health partners, and other professionals.

Skills

Strong communication skills

Organisation

Empathy

Confidentiality

Relationship building

Education

Background in social care, HR, or related field

Job description

A user-led charity is looking for a Direct Payments Advisor to help individuals manage their Direct Payments for greater choice and independence. The role involves providing practical advice, building partnerships with local authorities, and managing caseloads. Ideal candidates will possess strong communication skills, organisational abilities, and a background in social care or HR. Competitive salary offered in West Midlands.