Direct Mail Account Manager

Xerox Corporation; United Kingdom; Híbrido; GBP 35.000 - 52.000; Jornada completa

Descripción de la vacante

Xerox Holdings Corporation is seeking a DM Account Manager to serve as the central point of contact for client communication services, developing a deep understanding of the client’s business and identifying opportunities to enhance the Xerox offering. This role provides collaborative advice across direct mail, print production, and related channels while ensuring production teams receive clear briefs.

The Account Manager will build relationships across tactical, management, and strategic

Formación

• Experience in print procurement and account management within Direct Mail and Commercial Print production, including 2–3 years of direct mail experience.
• Experience advising clients on mail design, data requirements, print, fulfilment and postage options.
• Strong commercial awareness with supplier negotiation, revenue growth and P&L understanding.

Responsabilidades

• Manage direct mail print buying across client accounts, obtain costs from Xerox’s supplier roster, and recommend the right mail pack for each client.
• Advise clients on direct mail design, data requirements, print, fulfilment, and postage options to achieve campaign outcomes.
• Manage supplier relationships and negotiate costs with focus on revenue, profit, and opportunities for growth.
• Coordinate day-to-day client and internal communication via email and Teams, translating requirements into clear briefs for production teams.
• Support delivery of direct mail and commercial print activity from brief to production, including supplier visits and on-site client hosting.

Conocimientos

Excel

Data manipulation

LOOKUPS

Pivot tables

MI reporting

Client-facing

Communication

Relationship-building

Herramientas

Teams

Supplier management software

Descripción del empleo

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview:

DM Account Manager will serve as a central point of contact for client communication services, developing a strong understanding of the client’s business and identifying opportunities to enhance the Xerox offering. This role provides collaborative advice across direct mail, print production, and applicable communication channels while ensuring production teams receive clear and comprehensive briefs. The Account Manager will build relationships across tactical, management, and strategic levels while supporting operational excellence.

Why Join This Team:

• Opportunity to advise clients on communication services and solutions
• Work collaboratively with client stakeholders and Xerox operational teams
• Contribute to continuous improvement and evolving client operating models
• Develop innovative solutions that support client business objectives
• Identify opportunities that contribute to account development and revenue growth

What You Will Do:

• Manage direct mail print buying across client accounts, receiving client briefs, obtaining costs from Xerox’s established supplier roster, and recommending the right mail pack for each client’s needs
• Advise clients on direct mail design, format, data requirements, print, fulfilment, and postage options, including relevant postal services and incentives, to help achieve effective campaign outcomes
• Manage supplier relationships and negotiate costs while applying commercial awareness to revenue, profit and loss, and opportunities for organic account growth
• Coordinate day-to-day client and internal communication through email and Teams, translating client requirements into clear briefs and job instructions for operational and production teams
• Support delivery of direct mail and commercial print activity from brief through production, including occasional supplier and printer visits and hosting clients on site when required

What You Need to Succeed:

• Experience in print procurement and account management within Direct Mail and Commercial Print production, including at least two to three years of direct mail experience
• Knowledge of direct mail processes, including data processing, print, fulfilment, and postage
• Strong client-facing, customer service, communication, presentation, and relationship-building skills
• Commercial experience including supplier negotiation, revenue growth, and profit and loss awareness, combined with strong project management and organisational skills
• Strong Excel skills, including data manipulation, LOOKUPS, and pivot tables, along with experience using collaborative workflow software and MI reporting

How We Set You Up for Success:

• Collaboration with operational teams to support effective client delivery
• Exposure to established client relationships across tactical, management, and strategic levels
• Access to an established roster of suppliers to support print and direct mail requirements
• Opportunities to contribute to account development and continuous improvement
• A UK remote work model with occasional travel to suppliers and printers as required