Account Manager (Print _ Direct Mail), London

HH Global Group; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

HH Global Group is seeking a Senior Client Engagement professional in London to deliver outstanding client service, reporting and project delivery. You will develop strong relationships with key client stakeholders and suppliers, ensuring activities align with KPIs, SLAs and briefs.

The role blends office work in Central London with client/vendor sites and home as needed, with the client base centered in London.

Qualifications

• Print or Direct Mail experience with client-facing focus and strong interpersonal skills.
• Numerate with ability to manage multiple projects and timelines.
• Detail-oriented with effective time management and prioritization.
• Excellent verbal and written communication, plus presentation skills.
• MS 365 suite proficiency: Outlook, Excel, PowerPoint and Word.

Responsibilities

• Provide technical support across Print, Direct Mail and POSM from brief to delivery.
• Take clear client briefs, manage timelines and keep projects moving.
• Attend briefings and calls to stay aligned with client needs.
• Brief suppliers and oversee production to ensure quality and on-time delivery.
• Maintain strong communication with the account team and clients throughout.
• Track and record activity using required tools and processes.
• Review completed projects to drive continuous improvement with clients and suppliers.
• Ensure invoicing procedures are followed and raise purchase orders.
• Monitor deliveries and produce internal/client reports.

Skills

Interpersonal skills

Project management

Time management

Communication

Multitasking

Tools

Microsoft 365

Excel

PowerPoint

Outlook

Job description

Purpose of the job

Our Client Engagement team work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

The areas of spend under management with this FMCG client are 2D Print, Point of Sale Materials (POSM), Direct Mail and Promotional Items.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Central London, and you need to be able to readily access that location.

Key responsibilities

• Provide technical support across Print, Direct Mail and POSM projects from brief to delivery
• Take clear client briefs, manage timelines, and keep projects moving smoothly
• Attend briefings and status calls to stay aligned with client needs
• Suggest smart alternatives, innovations, and value-adding ideas
• Brief suppliers and oversee production to ensure quality, accuracy, and on-time delivery
• Maintain strong communication with the account team and clients throughout
• Manage scope changes, highlight cost impacts early, and ensure correct invoicing
• Track and record all activity using the required tools and processes
• Review completed projects to drive continuous improvement with clients and suppliers
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

• Print or Direct Mail experience with client-facing / focused experience - excellent interpersonal skills
• Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
• A keen eye for detail plus developed time management and prioritization skills
• Excellent communication skills - verbal, written + presentation
• M365 capability especially Outlook, Excel, PowerPoint + Word
• Hands-on, team player with a positive proactive approach with a determination to achieve excellence
• Can work alone and prioritize workloads

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