Technical Account Manager

Xerox Corporation; West of England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Xerox IT Services in Bristol’s Whitchurch office is seeking a Technical Account Manager to provide advanced technical support for critical infrastructure and platforms. You will serve as a key escalation point and collaborate with infrastructure specialists, field analysts, and service management teams.

The role focuses on governance, knowledge development, and service improvement, with hybrid work options and ongoing opportunities to shape infrastructure standards and roadmap.

Qualifications

• Minimum seven years in a customer-facing IT support role.
• Strong knowledge of IT infrastructure, networks, servers, and end-user devices.
• Experience supporting Windows Server, AD, DNS/DHCP, Exchange, M365, Azure, RDP, VMware ESXi, and SAN environments.
• Excellent analytical, troubleshooting, and communication skills.

Responsibilities

• Provide advanced technical support for critical incidents and escalated requests.
• Troubleshoot, conduct root-cause analysis, and document work.
• Maintain, monitor, patch, and improve infrastructure for availability, resilience, security and performance.
• Prepare change requests, participate in CAB activities, and support service management processes.
• Develop knowledge base articles, runbooks, and technical standards for internal teams.

Skills

Customer-facing

IT infrastructure

Analytical

Communication

Troubleshooting

Tools

Windows Server

Active Directory

DNS/DHCP

Exchange

Microsoft 365

Azure

Remote Desktop

VMware ESXi

SAN environments

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Xerox IT Services is seeking a Technical Account Manager to join its client-focused team based at the Whitchurch office in Bristol. This role provides advanced technical support for critical infrastructure and platforms, serves as a key escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development.

Why Join This Team:

• Contribute to a growing UK IT Services organization supporting a broad portfolio of managed technology services.
• Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing.
• Help shape service delivery practices, technical standards, and future infrastructure improvements.
• Support clients through collaborative problem-solving and proactive service improvement.

What You Will Do:

• Provide advanced technical support for critical incidents, infrastructure issues, and escalated service requests.
• Perform troubleshooting, root cause analysis, problem management, and technical documentation.
• Maintain, monitor, patch, and improve infrastructure systems to support availability, resilience, security, and performance.
• Prepare change requests, participate in Change Advisory Board activities, and support service management processes.
• Develop knowledge base articles, operational runbooks, technical standards, and training materials for internal teams.

What You Need to Succeed:

• At least seven years of experience in a customer-facing IT support environment.
• Strong knowledge of IT infrastructure, networks, desktop, server, printer, and network hardware.
• Experience supporting Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft Exchange, Microsoft 365, Microsoft Azure, Remote Desktop, VMware ESXi, server clusters, and SAN environments.
• Strong analytical, troubleshooting, communication, organization, and customer-facing skills.

How We Set You Up for Success:

• Collaboration with infrastructure specialists, technical field analysts, service desk teams, and service management professionals.
• Opportunities to contribute to training strategies, mentoring, knowledge sharing, and technical best practices.
• Exposure to infrastructure, cloud, virtualization, networking, security, and service management technologies.
• Participation in long-term service improvement and technology roadmap activities.

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