Account Manager – Direct Mail - Hybrid – 3 days office (West Midlands) / 2 days home - £Depending on Experience

Harrison Scott Associates; West Midlands; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Harrison Scott Associates is recruiting an experienced Account Manager – Direct Mail to oversee a portfolio of client accounts in the print and direct mail sector. You will act as the primary contact, ensuring campaigns meet briefs, timelines and budgets.

The role requires a deep understanding of direct mail production, including print, finishing, personalisation, mailing and fulfilment, with a track record of managing projects end-to-end.

Qualifications

• Significant experience within direct mail, mailing, print or closely related production.
• Strong communication skills and ability to manage multiple projects and deadlines.
• Able to take briefs, prepare quotations and coordinate artwork and production.

Responsibilities

• Manage and develop a portfolio of valued client accounts.
• Take detailed client briefs, prepare quotations, coordinate artwork and production.
• Liaise with internal teams and suppliers to deliver campaigns on time and within budget.

Skills

Account management

Direct mail

Client relations

Project coordination

Job description

Hybrid – 3 days office (West Midlands) / 2 days home

Job Title: Account Manager – Direct Mail

Salary: £Depending on Experience

Location: Hybrid – 3 days office (West Midlands) / 2 days home

Reference: J7276

We are working with an established and successful print and direct mail company that is looking to appoint an experienced Account Manager to manage and develop a portfolio of valued client accounts.

This is a fantastic opportunity for a highly experienced account management professional who understands the direct mail and print production process and is confident managing projects from initial brief through to final delivery.

You will act as the key point of contact for clients, building strong and lasting relationships while ensuring campaigns are delivered on time, to specification and within budget. The role will involve taking detailed client briefs, preparing and managing quotations, coordinating artwork and production, liaising with internal teams and suppliers, and keeping clients fully informed throughout each project.

The successful candidate will be commercially aware and comfortable discussing costs, specifications, production requirements and deadlines with clients. You will have a strong understanding of direct mail production, including print, finishing, personalisation, mailing and fulfilment, and will be able to anticipate potential issues before they impact delivery.

Alongside managing existing accounts, you will be expected to identify opportunities to develop client relationships, increase spend and introduce additional services where appropriate. Strong communication skills are essential, as is the ability to build credibility and trust with clients at all levels.

We are looking for someone with significant experience within direct mail, mailing, print or a closely related production environment. You will need to be highly organised, commercially astute and detail-focused, with the confidence to manage multiple projects and deadlines simultaneously.

This is a hands-on role within a busy environment, suited to someone who enjoys working closely with clients and takes genuine ownership of their accounts and projects.

The role offers hybrid working, with 3 days per week in the office and 2 days working from home.

We also recruit for the following related roles:

• Account Executive – Direct Mail
• Account Director – Direct Mail
• Client Services Director – Direct Mail

We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors.