Dining Room Manager: Lead Service & Guest Experience

RGIT Australia; Weymouth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Refer-a-friend bonus

Birthday day off

Staff Holiday Discount

Mental wellbeing support

Inclusive working environment

Job summary

Daish’s Holidays is seeking a Dining Room Manager to lead our dining room team and ensure a friendly, efficient and enjoyable dining experience for guests. You will oversee front and back-of-house operations, coordinate staffing for two meals daily and mentor team members to uphold our high standards.

Ideal candidates have restaurant or hospitality experience, strong leadership and a passion for customer service.

Qualifications

• Experience in restaurant, dining or hospitality environment.
• Experience supervising or managing a team.
• Passion for delivering excellent customer service.

Responsibilities

• Coordinating the daily front and back-of-house operations of the dining room.
• Leading and supervising the dining room team during breakfast and dinner services.
• Ensuring excellent customer service and maximising guest satisfaction.
• Greeting guests and providing friendly, efficient and professional service.
• Responding to guest queries, complaints and concerns promptly and professionally.
• Organising staffing requirements for the twice-daily meal services.
• Supporting the recruitment, training and development of new waiting staff.
• Mentoring new team members and ensuring they understand the correct operational procedures.
• Taking guest orders and communicating effectively with the kitchen and bar teams.
• Serving food and drinks to guests as required.
• Working closely with the kitchen team to ensure guest requirements are communicated and met.
• Maintaining high standards of presentation, cleanliness and service throughout the dining room.
• Acting as a positive role model and supporting the team to deliver the Daish’s guest experience.

Skills

Team leadership

Customer service

Hospitality experience

Communication skills

Job description

Daish’s Holidays is seeking a Dining Room Manager to lead our dining room team and ensure a friendly, efficient and enjoyable dining experience for guests. You will oversee front and back-of-house operations, coordinate staffing for two meals daily and mentor team members to uphold our high standards.

Ideal candidates have restaurant or hospitality experience, strong leadership and a passion for customer service.