Assistant Hotel Manager | Lead Guest Experience & Ops

RGIT Australia; Llandudno; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

£100 refer-a-friend bonus

Birthday day off

Wellbeing support

Staff & Family Holiday Discount

Job summary

Daish’s Holidays is seeking an experienced Assistant Manager to support the hotel operation across departments, ensuring guest satisfaction and high service standards. You’ll lead by example, manage daily workflows, and assist in training staff while maintaining a welcoming atmosphere throughout the property.

The role offers live-in upon request, all-year-round employment, and benefits such as career progression, birthday leave, and staff discounts.

Qualifications

• Experienced manager with hospitality background.
• Ability to lead, motivate and develop a team.
• Strong focus on guest satisfaction and service standards.

Responsibilities

• Support the smooth day-to-day running of the hotel and ensure consistent standards.
• Provide a positive, welcoming experience for guests.
• Resolve guest complaints calmly and professionally.
• Support departmental managers and teams to meet operational standards.
• Lead by example and build strong relationships with staff and guests.
• Oversee staff training, induction and development.

Skills

Team leadership

Guest service

EPOS systems

Cash handling

Education

Hospitality management experience

Tools

EPOS systems

Job description

Daish’s Holidays is seeking an experienced Assistant Manager to support the hotel operation across departments, ensuring guest satisfaction and high service standards. You’ll lead by example, manage daily workflows, and assist in training staff while maintaining a welcoming atmosphere throughout the property.

The role offers live-in upon request, all-year-round employment, and benefits such as career progression, birthday leave, and staff discounts.