Digital Workspace Provisioning and Support Technician

NorthStandard; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Annual company bonus scheme

Private Medical Insurance

Life Insurance

Structured learning and development

Gym Allowance

Job summary

NorthStandard is looking for a Digital Workspace Provisioning and Support Technician to assist in managing the EUC environment and ensure stability in the London office. Responsibilities include diagnosing issues, advising colleagues, and managing digital workspace assets like desktops and laptops. The role requires strong communication skills and previous experience. Benefits include 27 days of annual leave, a company bonus scheme, private medical insurance, and support for professional qualifications.

Qualifications

• Previous experience in a similar role.
• Strong communication skills for colleagues of all technical ability.
• Experience supporting users in remote environments.

Responsibilities

• Identify and diagnose issues and problems.
• Advise colleagues on actions to take.
• Categorise and record reported queries.
• Oversee the lifecycle of digital workspace assets.
• Manage Microsoft Endpoint Manager and Autopilot.

Skills

Strong communication and knowledge sharing skills

Experience supporting users in a remote environment

Ability to manage own workload

Ability to develop inhouse relationships

Education

ITIL Foundation v4

CompTIA A+

M365 Modern Desktop Administrator

M365 Managing Modern Desktops

Tools

Microsoft Endpoint Manager

Autopilot

Job description

We're looking to recruit a Digital Workspace Provisioning and Support Technician in London.

You’ll assist in managing the EUC environment and ensuring stability and efficiency for our people in the London office. Working onsite, configuring, troubleshooting, and maintaining hardware and business applications and services. This could involve deploying business applications, troubleshooting meeting room equipment, anything that is needed to allow our colleagues to work seamlessly.

What will you be doing?

• Identifying and diagnosing issues and problems.
• Advising colleagues on action to take.
• Categorising and record reported queries.
• Overseeing the lifecycle of Digital workspace assets, including desktops, laptops, mobile devices, Microsoft Teams room equipment and our wide variety of software.
• Managing and maintaining the Microsoft Endpoint Manager and Autopilot solution to ensure a robust and standardised user experience across all devices and roles within the organisation.
• Working alongside the Digital Workspace team to identify, diagnose and resolve issues and problems whilst using your relationships with colleagues from around the business to provide recommendations and improvements.
• Effectively collaborating with the Security and Networks team to address security vulnerabilities and maintain a secure estate.
• A commitment to delivering excellent customer service. Your strong communication skills will help you to diagnose the user’s issue and to explain technical issues in ways that non-experts can understand.
• Supporting our European offices when necessary on a rotational basis, including travel to our Greek & Irish offices.

About you - Skills/Qualifications/Experience

• Previous experience in a similar role
• Strong communication and knowledge sharing skills to colleagues of all technical ability.
• Experience supporting users in a remote environment.
• Able to independently manage your own workload.
• The ability to develop inhouse relationships with the broader Technology function and the wider business.
• ITIL Foundation v4
• CompTIA A+
• MS Endpoint Manager + Autopilot
• M365 Modern Desktop Administrator
• M365 Managing Modern Desktops

Benefits

• 27 days annual leave + bank holidays (rising with length of service).
• An annual company bonus scheme.
• Private Medical Insurance.
• Life Insurance
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
• Gym Allowance and much more…

Salary starting from £30,000+, with scope to increase.