Digital Workspace Engineer

SAGE; North East; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Sage in Newcastle is seeking a Digital Workspace Engineer to design, build and maintain a modern Microsoft 365 based digital workspace for the UK business. You will shape and support a secure, productive environment that aligns with Sage's digital strategy.

In this hybrid role, you will collaborate with IT and business teams to deliver reliable workplace technology, manage incidents, document configurations and continually improve the digital workspace to maximise user value.

Qualifications

• Experience with Microsoft 365 and modern workplace tech.
• Strong IT support and incident management skills.
• Ability to document configurations, processes and changes.

Responsibilities

• Deliver, maintain and implement high quality technical solutions across on prem and cloud systems.
• Maintain Digital Workspace using established processes and identify improvements.
• Participate in all project lifecycle phases and document technical requirements.
• Adhere to audits and controls; produce relevant documentation for configuration and changes.
• Troubleshoot faults and manage service desk queue to meet SLAs.

Skills

Microsoft 365

Azure

IT support

Incident management

Documentation

Tools

M365 Admin Center

Intune

Azure AD

SCCM/ConfigMgr

Job description

Job Title

Digital Workspace Engineer

Job Description

Digital Workspace Technology is a vital enabler of productivity, collaboration, and innovation at Sage. The Digital Workspace team plays a central role in empowering colleagues by delivering modern digital tools and experiences that simplify work and unlock potential.

We support the adoption and optimisation of a wide range of digital services and colleague experiences-spanning Microsoft 365 (including Gen AI capabilities), workplace technologies like digital signage and building access systems, and collaboration and device management tools. Our focus is on ensuring these technologies are seamlessly integrated into daily workflows to deliver meaningful, measurable value.

The Digital Workspace Engineer is a skilled IT professional with a focus on the Microsoft 365 ecosystem and modern workplace technologies. You will be part of a team responsible for designing, building, and maintaining a seamless and efficient digital workspace environment within Sage.

Key Responsibilities

Key accountabilities and decision ownership: (8 or 10 max)

• Deliver, maintain and implement high quality technical solutions including configuration and/or maintenance of both on premise and cloud-based systems.
• Maintain the Digital Workspace through established processes - Identify opportunity for improvement for customers' and colleagues' benefit
• Participate in all phases of the project lifecycle independently or part of a team
• Define and document technical requirements and ways of working for department's Digital Workspace fully utilising the M365 ecosystem, supporting components and interfaces with other services
• Adhere to internal and external audit checks and controls
• Produce and maintain relevant documentation to describe logical and physical configuration, standards, testing and changes where applicable.
• Continuously strive to make improvements to the existing applications and/or systems, services and processes.
• Seek out and act upon feedback.
• Assist with activities to educate others (within and outside of IT) regarding the impacts of planned deliveries and/or in the use of relevant tools
• Keep up to date with relevant technology areas.
• Participate in the investigation and resolution of incidents, problems and major incidents to a satisfactory outcome ensuring root cause is identified and solutions defined/implemented with changes to prevent re-occurrence.
• Responsibility for fault resolution, regular configuration changes as required to support service, and management of a service desk ticket queue in line with agreed SLAs.
• Demonstrate a competence in troubleshooting to accurately determine the scope and detail of a fault.

Function

IT

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

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