Digital Workspace Engineer

SAGE GROUP PLC; Newcastle upon Tyne; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Sage Group plc in Newcastle is seeking a Digital Workspace Engineer to design, build, and maintain a seamless digital workspace within Sage. You will focus on the Microsoft 365 ecosystem and modern workplace technologies, delivering high quality solutions and maintaining enterprise services.

The role spans all project phases, requires documenting requirements, managing incidents, and ensuring changes align with SLAs.

Responsibilities

• Deliver, maintain and implement high quality technical solutions for on-premise and cloud systems.
• Maintain Digital Workspace via established processes and identify improvements for customers' and colleagues' benefit.
• Participate in all phases of the project lifecycle independently or as part of a team.
• Define and document technical requirements for the Digital Workspace using the M365 ecosystem and related interfaces.
• Assist with incident/resolution and SLA-driven service desk activities.

Job description

The Digital Workspace Engineer is a skilled IT professional with a focus on the Microsoft 365 ecosystem and modern workplace technologies. You will be part of a team responsible for designing, building, and maintaining a seamless and efficient digital workspace environment within Sage. Key Responsibilities Key accountabilities and decision ownership: (8 or 10 max)

• Deliver, maintain and implement high quality technical solutions including configuration and/or maintenance of both on premise and cloud-based systems.
• Maintain the Digital Workspace through established processes - Identify opportunity for improvement for customers' and colleagues' benefit
• Participate in all phases of the project lifecycle independently or part of a team
• Define and document technical requirements and ways of working for department's Digital Workspace fully utilising the M365 ecosystem, supporting components and interfaces with other services
• Adhere to internal and external audit checks and controls
• Produce and maintain relevant documentation to describe logical and physical configuration, standards, testing and changes where applicable.
• Continuously strive to make improvements to the existing applications and/or systems, services and processes.
• Seek out and act upon feedback.
• Assist with activities to educate others (within and outside of IT) regarding the impacts of planned deliveries and/or in the use of relevant tools
• Keep up to date with relevant technology areas.
• Participate in the investigation and resolution of incidents, problems and major incidents to a satisfactory outcome ensuring root cause is identified and solutions defined/implemented with changes to prevent re-occurrence.
• Responsibility for fault resolution, regular configuration changes as required to support service, and management of a service desk ticket queue in line with agreed SLAs.
• Demonstrate a competence in troubleshooting to accurately determine the scope and detail of a fault.

Function IT Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Job Description Digital Workspace Technology is a vital enabler of productivity, collaboration, and innovation at Sage. The Digital Workspace team plays a central role in empowering colleagues by delivering modern digital tools and experiences that simplify work and unlock potential. We support the adoption and optimisation of a wide range of digital services and colleague experiences-spanning Microsoft 365 (including Gen AI capabilities), workplace technologies like digital signage and building access systems, and collaboration and device management tools. Our focus is on ensuring these technologies are seamlessly integrated into daily workflows to deliver meaningful, measurable value.