Digital Growth Enablement Manager

Sage City; Newcastle upon Tyne; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Generous pension and bonuses

Hybrid working

25 days annual leave

Volunteer days

Health coverage

Job summary

Sage is seeking a Digital Growth Enablement Manager to shape a global capability at the intersection of digital customer experience, product-led growth and commercial performance. The role is hybrid, with three days per week in our Newcastle office, and involves turning regional priorities into scalable revenue strategies.

You will work with Customer Services, regional growth, product, and digital-experience teams to identify opportunities in knowledge bases, help centres, and bot journeys.

Qualifications

• Strong commercial thinking with ability to spot valuable opportunities.
• Experience defining strategy and translating into practical delivery.
• Confidence working across regions and senior stakeholder groups.

Responsibilities

• Create a consistent framework for identifying and delivering digital revenue opportunities across regions.
• Partner with Customer Services, regional growth, product, operational, content and digital-experience teams.
• Identify where products and propositions add value across knowledge bases, help centres, communities, and bot journeys.
• Turn regional priorities into a scalable revenue-activation strategy.
• Influence senior stakeholders and align multiple teams around clear priorities.
• Enable regional teams to deliver revenue goals without commission targets.

Skills

Commercial mindset

Strategy definition

Stakeholder influence

Digital journeys

Cross-regional collaboration

Job description

Full details of the job.

Job Title

Digital Growth Enablement Manager

Job Description

Shape a brand-new global capability at the intersection of digital customer experience, product-led growth and commercial performance. You’ll bring strong commercial thinking and turn opportunities across digital support journeys into a practical, repeatable approach that helps regional teams grow revenue at scale.

This is a Hybrid role with three days per week in our Newcastle office

Key Responsibilities

What you’ll be doing

• Create a consistent framework for identifying and delivering digital revenue opportunities across regions.
• Partner with Customer Services, regional growth, product, operational, content and digital-experience teams.
• Identify where relevant products and propositions can add value across knowledge bases, help centres, communities, resource centres and bot journeys.
• Turn regional commercial priorities into a scalable strategy that supports activation, expansion and product-led growth.
• Influence senior stakeholders and bring multiple teams together around clear priorities and practical delivery.
• Enable regional teams to deliver against their revenue goals without personally carrying a commission-based target.

What you’ll bring

• A strong commercial mindset, ideally developed in sales or marketing, with the ability to spot and position valuable opportunities.
• Experience defining strategy and translating it into clear, practical delivery.
• Confidence working across regions, functions and senior stakeholder groups, leading through influence rather than authority.
• An understanding of digital customer journeys and how products can be positioned within digital support experiences.
• Experience building frameworks or supporting product-led growth, customer activation or expansion.
• A proactive, self-directed approach and the confidence to shape a new role in an evolving environment.

Your first 90 days

You’ll focus on building relationships across regional teams, understanding commercial priorities and reviewing existing digital journeys. From there, you’ll begin defining a practical, repeatable revenue framework and identifying the opportunities that can create the greatest impact.

Why this role?

This is a high-profile global opportunity at the forefront of digital experience and AI, with a direct link to commercial outcomes. You’ll have the freedom to shape a new capability, work with senior stakeholders and build an approach that can grow in scope as it matures. Because the role spans digital support, product, commercial and regional teams, it also offers broad exposure and the chance to develop a varied career path across Sage.

Your benefits:

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing

Ready to shape what comes next?

If you combine commercial curiosity with strategic thinking and know how to bring people together around a new idea, we’d love to hear from you. Apply to help build a digital growth approach that creates value for customers and supports sustainable revenue performance across our regions.

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Function

Customer Operations

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

Advert

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: sage.com/careers/working-at-sage. We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We’re a Disability Confident employer — if you’re applying through this scheme or need adjustments at any stage, contact [e-mail].