Digital Workspace Manager

The University of Huddersfield; Huddersfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

The University of Huddersfield seeks an experienced Digital Workspace Manager to lead the 2nd Line IT Services’ Digital Workspace Team. You will shape technical roadmaps for end-user environments and deliver secure, resilient, and optimized services that underpin the digital experience across Schools and Services.

You will provide strategic and practical leadership across Windows, macOS, Active Directory, Intune, MECM/ECM and Jamf Pro, while managing relationships with stakeholders and external

Qualifications

• Qualified to degree level in a computing or IT-related subject, or possessing equivalent relevant professional experience.
• Experience of managing, motivating, and developing technical staff within an IT platform engineering environment.
• Willingness to work towards ITIL Foundation certification and Chartered Membership of the CMI within the first 12 months.

Responsibilities

• Manage, motivate and develop the Digital Workspace Team and provide leadership for end-user operating systems and device management platforms.
• Provide technical and operational leadership for Windows, macOS, Active Directory, Intune, MECM/ECM, Jamf Pro, and related tooling.
• Develop and implement a roadmap for end-user digital workspace technologies aligned with University strategy and ITSM best practice.
• Engage with internal stakeholders and external vendors to ensure consistent service delivery and informed purchasing decisions.

Job description

We’re looking for an experienced and motivated professional to join us as Digital Workspace Manager within 2nd Line IT Services, part of Computing and Library Services. This is an exciting opportunity to support Schools and Services across the University while helping to deliver high-quality, customer-focused IT services aligned with our Digital Strategy.

Reporting to the Head of 2nd Line IT Services, you will be responsible for managing, supporting, leading and developing staff within the University’s Digital Workspace Team. You will provide authoritative technical and operational leadership for the technologies and platforms that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice.

As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future direction for end-user operating systems and mobile device management platforms. You will bring strong practical technical and scripting expertise across enterprise operating systems and management platforms, including Windows, macOS, Active Directory, Microsoft Intune, MECM/ECM and Jamf Pro, to engineer, maintain, and automate digital workspace environments.

You will manage key relationships with internal stakeholders and maintain relationships with external technology vendors to ensure consistent service delivery and provide technical oversight for purchasing decisions.

You will need excellent organisational and interpersonal skills, with the ability to interpret complex organisational requirements, translate them into supportable technical solutions, and resolve technical challenges across academic and professional service departments.

Qualified to degree level in a computing or IT-related subject, or possessing equivalent relevant professional experience, you will have proven experience of managing, motivating, and developing technical staff within an IT platform engineering environment. You will also hold, or be willing to work towards, ITIL Foundation certification and Chartered Membership of the Chartered Management Institute (CMI) within your first 12 months of employment.

We offer an excellent employment package, including hybrid working, blending a mix of remote and on-campus working (dependent on work duties).

The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity and Inclusion, including our commitments and accreditations as a Disability Confident Leader, Stonewall Top 100 Employer, Athena Swan Silver Award holder and Race Equality Charter Bronze Award holder.