Digital Workplace Services Engineer (m/w/d) - hybrid

TN United Kingdom; Brentford; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Digital Workplace Services Engineer, where you'll support essential IT services that empower a global workforce. This role offers the chance to engage with cutting-edge technologies and collaborate across diverse teams. You'll ensure compliance and lifecycle management of workplace assets while resolving incidents efficiently. With a strong focus on safety, ethics, and quality, this innovative firm provides opportunities for personal and professional growth in a dynamic environment. Be a part of a team that values your contributions and helps shape the future of workplace technology.

Benefits

Employee Scholar Program

Training and Development Opportunities

Diverse and Inclusive Work Environment

Qualifications

• ITIL or equivalent certification required.
• Bachelor's degree in computer science or related field needed.

Responsibilities

• Engage with enterprise strategies to support business objectives.
• Ensure compliance and lifecycle management of workplace assets.
• Timely resolution of incident and request tickets.

Skills

ITIL Certification

Microsoft O365

Exchange

Teams

Technical Background

Incident Management

Education

Bachelor's Degree in Computer Science

Tools

ServiceNow

Job description

Digital Workplace Services Engineer (m/w/d) - hybrid

Role introduction

Our organizational strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future.

Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in-class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.

Responsibilities:

1. Engagement with enterprise strategies to align with and support critical business objectives
2. Ensure compliance, standardization and lifecycle management of all workplace assets and services
3. Support key supplier relationships, service improvements and implement required changes to deliver operational excellence
4. Standardization and support of telecommunications operations and products
5. Use ServiceNow in accordance with Otis standard practices
6. Maintain the ServiceNow CMDB
7. Engage with global resources and tools for architecture expertise and support
8. Timely resolution of incident and request tickets within the workplace services scope
9. Interact within a diverse and global team environment with cross-team collaboration throughout the organization
10. Describe technical issues clearly and participate in remediation activities
11. Participate in project planning and management

Requirements for this role:

1. Have ITIL or equivalent certification
2. Have a bachelor’s degree in computer science or related field
3. Possess technical background and relevant experience
4. Knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange and Teams
5. Speak English

What the regional DT - Team can offer:

1. Visibility across Europe, Middle East and Africa DT and business activities
2. Interaction throughout the organization
3. Continual opportunities to make a positive impact
4. Familiarization with diverse technologies

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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