Collaboration Services Engineer, Full-time, Hybrid, Oceanport, NJ

RWJBarnabas Health; Greater London; Hybrid; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Collaboration Services Engineer to enhance their Microsoft 365 services. In this pivotal role, you will manage and support a dynamic cloud environment while ensuring seamless user experiences. Your expertise in Microsoft technologies will drive efficiency and innovation within the organization. Join a forward-thinking team dedicated to improving community health through high-quality care and innovative solutions. This role offers a collaborative environment where your contributions will directly impact the organization's mission and growth.

Benefits

Medical/Dental/Vision plans

401(k)

PTO

Disability insurance

Life & accidental death insurance

Tuition reimbursement

Flexible spending accounts

Partner discounts

Qualifications

• 5+ years of experience in Microsoft 365 services design and deployment.
• 10+ years in Information Technology and Services.
• Experience in healthcare is a plus.

Responsibilities

• Evaluate, plan, and manage Microsoft 365 services.
• Provide Tier 2 support for user issues.
• Maintain Exchange on-premises/hybrid environments.

Skills

Microsoft 365 services

Windows operating systems

Azure Entra ID AD

Microsoft 365 Exchange Online

Microsoft Teams administration

PowerShell scripting

Active Directory

SharePoint administration

SQL

Communication skills

Education

Bachelor's degree in IT-related field

Tools

Microsoft Intune

Defender for Office 365

ADFS

Job description

Collaboration Services Engineer, Full-time, Hybrid, Oceanport, NJ

Req #: 0000185763

Category: Miscellaneous

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: IT&S Collaboration

Location: SBC Corporation, 2 Crescent Place, Oceanport, NJ 07757

The administrator will evaluate, plan, migrate, deploy, and manage Microsoft 365 services. Responsibilities include tenant management tasks such as identities, security, compliance, and supporting technologies. They will serve as a subject matter expert on the entire Microsoft 365 environment and provide Tier 2 support for user issues related to both cloud-based and client applications.

Qualifications:

Required:

• At least 5 years of experience designing, deploying, and migrating Microsoft 365 services
• At least 10 years of experience in Information Technology and Services
• Proficiency in Windows operating systems
• Experience with Azure Entra ID AD and Exchange Online
• Progressive experience in a technical help desk or customer service environment
• Experience with Microsoft 365 Exchange Online and Teams administration

Preferred:

• Bachelor's degree in an IT-related field
• Experience in the Healthcare field
• Experience migrating from on-premises to Microsoft 365 cloud
• Support experience with Microsoft OneDrive and SharePoint

Certifications and Licenses:

Preferred:

• Microsoft 365 certifications

Scheduling Requirements:

• Shift: 9:00 AM - 5:00 PM
• Days: Monday-Friday with on-call support once a month
• Report to the Oceanport, NJ office at least once a month
• Full-time, exempt

Essential Functions:

• Maintain and administer Exchange on-premises/hybrid environments
• Troubleshoot Microsoft 365 Teams issues
• Test, implement, and deploy Exchange Online
• Manage Microsoft 365 cloud services (Exchange Online, Teams, OneDrive, SharePoint, Azure Entra ID, etc.)
• Familiarity with Microsoft Intune, SQL, AD Connect, Defender for Office 365, ADFS, and licensing
• Support Single Sign-On with Multi-Factor Authentication using ADFS
• Perform scripting and reporting with PowerShell
• Handle migrations and deployments for MS Exchange
• Troubleshoot mobile device sync issues
• Ensure team performance meets SLA standards
• Understand mail flow concepts and DNS
• Maintain Active Directory and Windows Server environments (2012-2019)
• Experience with SharePoint administration is a plus
• Knowledge of Microsoft 365 CoPilot, Proofpoint Email Security & Archiving
• Excellent communication skills
• Train support team members on incident management processes

Other Duties:

This description is not exhaustive; duties may change at any time.

Additional Information:

Benefits and Perks:

• Medical/Dental/Vision plans
• 401(k)
• PTO
• Disability insurance
• Life & accidental death insurance
• Tuition reimbursement
• Flexible spending accounts
• Partner discounts (NJ Devils, NJ Performing Arts Center, Verizon, etc.)

Why Choose RWJBarnabas Health?

We are a leading health system in NJ, committed to high-quality, patient-centered care, education, and research, aiming to improve community health and create career opportunities. We value diversity, innovation, and community impact.

RWJBarnabas Health is an Equal Opportunity Employer